Dispatcher

3 weeks ago

Ayr, Canada Kooner Transport Group Full time

Kooner Transport Group is currently seeking a highly motivated individual to fill the role of **Dispatcher** located in Ayr, ON. Join our dynamic team and you will work with our skilled fleet of truck drivers to ensure that all freight is assigned and delivered in a timely and professional manner and that customer needs are satisfied.

You must have minimum of 1-3 Years of US & Canada dispatching experience.

Duties and Responsibilities will include:

- Ensure dispatch coverage of routes on a daily, and provide updates as required
- Optimize, load and balance routes, close routes from prior day
- Assign driver routes, report of attendance and any issues.
- Monitor and adhere to key performance indicators within the operations as outlined by company and customer requirements.
- Respond in a timely manner to Drivers and owner operators and handle accordingly with correct responses for callbacks, messages, or cancellations.
- Communicate/contact undeliverable customers for resolution.
- Assist/coach drivers & owner operators to meet maximum potential while maintaining delivery time specifications.
- Manage rescue driver process.
- Escalate major issues/ equipment failure or any other matters to Senior Managers for resolution.
- Communicate with other departments as needed.
- Other duties as assigned.

**Salary**: $24.50-$28.43 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ayr, ON N0B 1E0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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