Software Implementation Specialist

2 months ago

Calgary, Canada Pandell - An ESG Company Full time

Looking for a great new opportunity? We're looking for a Software Implementation Specialist who is smart, ambitious and can champion the customer experience to join our Project Services team. Are you the kind of person who takes initiative and demonstrates sound analytical, communication, and customer service skills? If so, then this is the role for you

Be your best at Pandell:

We're a fast-paced, high-performing software company filled with talented, motivated, and purpose-driven individuals. We offer a challenging, rewarding, and fun culture where you’ll have the opportunity to work and collaborate with some of the brightest people in the software industry. Diversity, Equity, and Inclusion are all part of our DNA. Our inclusive environment will give you a strong sense of belonging and allow you to grow and be your best authentic self. We foster a culture where we work hard, and we achieve exceptional results and success together.

About Our Project Services Team:

Grow with the best Pandell's Project Services team is a fast-moving team responsible for facilitating the implementation of the Pandell suite of 12+ product groups.

Requirements

What Will Make You An Ideal Candidate:

  • Experience with software implementation projects from kick-off to go live.
  • Excellent written and verbal communication skills.
  • Superior organizational and time management skills.
  • Strong analytical/problem-solving skills, along with acute attention to detail.
  • Experience working with cross-functional teams including business analysts, data conversion specialists, developers and quality assurance analysts.
  • Ability to multitask and prioritize tasks in a fast-paced work environment.
  • Ability to collaborate and build strong relationships with clients, at both the operational and leadership levels.
  • Motivated individual who is a self-starter and takes initiative.
  • Experience with MS Office (Excel, Word, Projects, PowerPoint, etc.).
  • Working knowledge or experience with internal collaboration tools such as Jira and Confluence.
  • Ability to use right-size tools and techniques to fit the project at hand.

What Makes You Extra Awesome:

  • Experience in Financial and Capital Accounting.
  • Familiarity with Oil & Gas industry and product applications
  • SQL knowledge

Your Responsibilities:

  • Manage a portfolio of small to medium-scale client implementations.
  • Responsible for software implementation, data conversion and product upgrade projects for new and existing Pandell customers.
  • Lead meetings with clients to discuss product implementation and statuses.
  • Participate in organizing project and development activities for assigned projects.
  • Preparation and on-going updates of client and internal project plans (milestones, tasks, timeline, etc.)
  • Participation in the creation of Work Order and Statement of Work documentation.
  • Liaise between customers, Pandell data conversion/development teams, and business subject matter experts to ensure that business needs are identified, defined, and documented.
  • Facilitate the analysis, planning, and execution of solutions to resolve various customer requests.

Your Experience:

  • 5+ Years of experience in Software Implementation, Project Management, or equivalent experience.

Benefits

All the extras:

  • Flexible optional home/office work environment
  • Flexible hours
  • Competitive benefits package (100% dental reimbursement)
  • Training budget & Programs
  • Fully stocked kitchen (never pack your lunch again)
  • Games room & lounge area
  • Virtual & In-person social activities & learning events
  • Spending account toward personal fitness and electronics purchases
  • Shared community cards
  • Awesome new development machines (full accessories & dual monitor)

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