Manager Regional Operations and Service

3 weeks ago

Montreal, Canada Scotiabank Full time

The PB Manager Regional Operations & Service is responsible for leading and coaching the Private Banking Service, teams, while sustaining overall operational efficiency and effectiveness. In addition, the incumbent is responsible for identification and implementation of policy and procedural changes which will streamline processing and enhance the client experience.

He/she oversees the delivery of front line client service, private banking operations and mid-office service support. This includes maintaining oversight of compliance related tasks, ensuring adherence to Bank security procedures as well as achieving other objectives related to client service, human resource management and support operational effectiveness for his/her region assigned.

As the Regional Operations & Service leader of the Private Banking team the incumbent will act as the escalation point for all service and support related activities in the field.

Is this role right for you? In this role you will:

Lead the delivery of client service and support regionally by: Ensuring that the team is highly trained in their respective duties in order to provide excellent customer service and ensuring SLAs are adhered to Providing direction and support to direct teams for resolution of complex client issues in a timely manner. Working closely with the Senior Manager Regional Operations & Service in partnership with the Private Banking Regional Director, for discussion of Regional concerns or priorities to resolve issues, remove roadblocks and provide better quality service Ensuring all units provide accurate and efficient day to day operational support in an effort to allow relationship management teams to focus on sales related activities. Manage & support the quality and efficiency of the Private Banking Operations for the region by: Oversight of daily and periodic management controls (ACS Activities) Ensuring Private Banking cash, custody and Centre security procedures, ensuring policies are in place and effective (if applicable). Managing non-interest expenses against budgets, ensuring reasonable explanations exist for any variances Managing the interactions and commitments with various Bank Partners Monitoring and taking action on deficiencies with Centre premises, systems, equipment and supplies Managing timely escalation of issues/obstacles/trends to the SMROS, Regional Management and/or applicable SWM and/or Shared Services department as appropriate with recommendations/solutions Assiting with local technology and infrastructure within the Wealth Centres; set-ups/ decommissions/ moves, coordination, inventory reporting, and control of all printers, phones, fax machines, photo copy machines, scanners, and other office equipment and report all issues as required Oversees adherence to regulatory and internal Bank guidelines by: Ensuring compliance with Know Your Client (KYC) and AML policies Ensuring compliance with bank policies and confirming effective risk management is in place. Working closely with the Senior Manager, Regional Operations & Service to ensure escalated issues, including compliance, are resolved in a timely and efficient manner. Working closely with the teams to ensure account opening and transferred in accounts are completed with a high level of accuracy and adherence to regulatory and compliance standards. Coaching the sales teams on effectively understanding and implementing compliance regulations and Bank guidelines for their assigned clients. Monitoring adherence to regulatory and internal Bank requirements, ensuring compliance, risk management and regulatory rules, guidelines, policies and standards are followed across the region. Contribute to the effective Operation of Private Banking by: Building effective working relationships across the team and with various business lines. Facilitating a culture of open and honest communication by actively participating and contributing to touchbases, team meetings, encouraging the generation of new ideas and approaches and actively sharing knowledge and experience to enhance the development of all team members; Developing and executing a meaningful employee development plan. Playing a lead role in the management team. Provide strong team leadership to motivate and develop individual and team performance

Do you have the skills that will enable you to success in this role? We'd love to work with you if you have:

Thorough knowledge of policy and procedures associated with set-up and administration of financial products and services; Thorough knowledge of non-regulatory retail and small business compliance (retail lending compliance, Branch reports, business account opening) Thorough knowledge of regulatory compliance related to Privacy, Anti-Money Laundering/Anti- Terrorist Financing, Know Your Customer requirements, FCAC, CDIC and FATCA Thorough knowledge of credit risk/adjudication policies and procedures to enable effective retail and small business compliance review; Working knowledge of Canadian Code of Practice for Consumer Debit Card Services (Debit Card Code of Conduct); Excellent time management skills Working knowledge of financial products and services Bilingualism in English and French is required. Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English as well as French-speaking clientele.

  • Regional Director of Operations

    1 day ago

    Montreal, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal! Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a...

  • Regional Director of Operations

    1 day ago

    Montreal, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal! Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a...

  • Regional Director of Operations

    2 days ago

    Montreal, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal! Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a...

  • Regional Director of Operations

    4 days ago

    Montreal, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal! Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a...

  • Regional Director of Operations

    2 days ago

    Montreal, Canada ML6 Search + Talent Advisory Full time

    The Opportunity: ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal! Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a...

  • Regional Director of Operations

    4 days ago

    Montreal, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal! Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a...

  • Regional Director of Operations

    4 days ago

    Montreal, Quebec, Québec, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal! Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a...

  • Professional Services Manager

    3 weeks ago

    Montreal, Canada Valsoft and Aspire Operating Group Full time

    We are hiring at Aspire Software for a Professional Services Manager to join our growing team in Canada! This newly created role of Professional Services Manager will have responsibility for leading and managing a world-class Professional Services sales organization for one of our rapidly expanding portfolio of enterprise software companies in North...

  • Professional Services Manager

    3 weeks ago

    Montreal, Canada Valsoft and Aspire Operating Group Full time

    We are hiring at Aspire Software for a Professional Services Manager to join our growing team in Canada! This newly created role of Professional Services Manager will have responsibility for leading and managing a world-class Professional Services sales organization for one of our rapidly expanding portfolio of enterprise software companies in North...

  • Professional Services Manager

    4 weeks ago

    Montreal, Canada Valsoft and Aspire Operating Group Full time

    We are hiring at Aspire Software for a Professional Services Manager to join our growing team in Canada! This newly created role of Professional Services Manager will have responsibility for leading and managing a world-class Professional Services sales organization for one of our rapidly expanding portfolio of enterprise software companies in North...

  • Regional Sales Manager

    2 weeks ago

    Montreal, Canada EightSix Network Inc Full time

    This position is responsible for all sales management activities for the Shawflex product brand in the Eastern Canada region (PQ, PEI, NS, NB, NFLD) as defined by the strategic direction of the company. The primary function of the role is to grow profitable sales through end use specification and channel management while collaborating with Engineering,...

  • Regional Sales Manager

    2 weeks ago

    Montreal, Canada EightSix Network Inc Full time

    This position is responsible for all sales management activities for the Shawflex product brand in the Eastern Canada region (PQ, PEI, NS, NB, NFLD) as defined by the strategic direction of the company. The primary function of the role is to grow profitable sales through end use specification and channel management while collaborating with Engineering,...

  • Regional Sales Manager

    2 weeks ago

    Montreal, Canada EightSix Network Inc Full time

    This position is responsible for all sales management activities for the Shawflex product brand in the Eastern Canada region (PQ, PEI, NS, NB, NFLD) as defined by the strategic direction of the company. The primary function of the role is to grow profitable sales through end use specification and channel management while collaborating with Engineering,...

  • Regional Manager, Citizenship

    4 days ago

    Montreal, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Our Collective Ambition articulates who we are and where we are going. This advisory and support role is critical in helping Quebec on that journey. Under the leadership of the Regional Director, Marketing & Citizenship and in collaboration with the Regional Office team, this position will play a critical...

  • Regional Manager

    1 week ago

    Montreal, Canada Enthusiast Gaming, Inc. Full time

    Please fill out the form below and click Submit to submit your application for consideration. Fields with an asterisk (*) are required. Summary Title: Title: Regional Manager ID: ID: 2605 Client: Location: Location: Canada- ALL Loading, please wait Resume * Resume: Supported formats: Word, PDF, RTF, Text, and HTML. - or Upload from: ...

  • Regional Manager

    1 week ago

    Montreal, Canada Enthusiast Gaming, Inc. Full time

    Please fill out the form below and click Submit to submit your application for consideration. Fields with an asterisk (*) are required. Summary Title: Title: Regional Manager ID: ID: 2605 Client: Location: Location: Canada- ALL Loading, please wait Resume * Resume: Supported formats: Word, PDF, RTF, Text, and HTML. - or Upload from: ...

  • Regional Manager

    1 week ago

    Montreal, Canada Enthusiast Gaming, Inc. Full time

    Please fill out the form below and click Submit to submit your application for consideration. Fields with an asterisk (*) are required. Summary Title: Title: Regional Manager ID: ID: 2605 Client: Location: Location: Canada- ALL Loading, please wait Resume * Resume: Supported formats: Word, PDF, RTF, Text, and HTML. - or Upload from: ...

  • Regional Retail Manager

    1 week ago

    Montreal, Canada CQ Search Group Ltd. Full time

    This range is provided by CQ Search Group Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range CA$110,000.00/yr - CA$125,000.00/yr Direct message the job poster from CQ Search Group Ltd.Recruitment Specialist @ CQ Search Group | Marketing Management | Project Management | Sourcing |...

  • Regional Retail Manager

    1 week ago

    Montreal, Canada CQ Search Group Ltd. Full time

    This range is provided by CQ Search Group Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range CA$110,000.00/yr - CA$125,000.00/yr Direct message the job poster from CQ Search Group Ltd.Recruitment Specialist @ CQ Search Group | Marketing Management | Project Management | Sourcing |...

  • Regional Retail Manager

    1 week ago

    Montreal, Canada CQ Search Group Ltd. Full time

    This range is provided by CQ Search Group Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range CA$110,000.00/yr - CA$125,000.00/yr Direct message the job poster from CQ Search Group Ltd.Recruitment Specialist @ CQ Search Group | Marketing Management | Project Management | Sourcing |...