Analyst, Monitoring

1 month ago

Ottawa, Canada House of Commons (Canada) Chambre des communes (Canada) Full time
Job Description

The House of Commons Digital Services and Real Property is currently looking to staff the Analyst, Monitoring position.

Are you ready to take on a pivotal role in ensuring the seamless operation of technology services within the heart of democratic governance? We are seeking a highly skilled Analyst, Monitoring to join our team responsible for round-the-clock monitoring of the IT infrastructure, facilities, and devices critical to the functioning of the House of Commons. Operating on a 24/7 rotational basis, you will be at the forefront of identifying and resolving issues to uphold the performance and availability of IT services for our esteemed clients. Your role will involve active monitoring, troubleshooting, and incident management across various technology domains, ensuring prompt resolution and clear communication with stakeholders. With opportunities for professional growth and mentorship within our dynamic team, this position presents a unique opportunity to contribute to the core operations of one of the most esteemed institutions in the nation.

As an integral part of the Enterprise Operations Centre, you will collaborate closely with a dedicated team of specialists, contributing your expertise to enhance our monitoring capabilities and drive proactive interventions. Your responsibilities will span from conducting real-time monitoring and incident management to participating in problem resolution and escalation processes. With a keen eye for detail and a commitment to excellence, you will play a vital role in safeguarding the integrity and reliability of our technology infrastructure. If you are ready to embrace the challenge of ensuring uninterrupted IT services for the House of Commons and excel in a dynamic, fast-paced environment, we invite you to apply for the Analyst, Monitoring position today. Join us and be part of a team dedicated to upholding the technological backbone of democracy.

This position requires the individual to work on site overnight during the hours of 10:30 p.m. to 8:30 a.m. on an ongoing pattern of four (4) working days and four (4) days of rest. This post requires you to work all 7 (seven) days of the week. This position also will be required to work extended or irregular hours or overtime on short notice. Due to the nature of the work, this position has a pay premium.  

Top Reasons to Join Digital Platforms

Joining our team offers a unique opportunity to deliver and support products and services to Members of Parliament, the House of Commons Administration, and their partners. Operating within this dynamic environment means that you will experience a fast-paced atmosphere with frequent changes, keeping you on your toes and ensuring continual growth. You will have the chance to work with a variety of technologies in a collaborative setting, fostering a supportive environment for career development. Our hybrid work model, with four days on and four days off, provides the perfect balance for those who thrive in autonomous roles. Join us and become part of a team that values innovation, collaboration, and career advancement.

  • Training and development opportunities
  • Work-life balance / 35-hour workweek with 4 days on and 4 days off
  • Hybrid arrangement (roughly 50%)
  • 4 weeks of vacation  

Qualifications

Education :

  • Successful completion of post-secondary education from a recognized institution in an Information Technology related field OR acceptable combination of education, training and relevant experience.

Experience :

  • Experience monitoring and/or supporting datacentres in a large-scale IT environment;
  • Experience monitoring and/or supporting networking (voice and/or data) environments;
  • Experience working with Microsoft Windows Server operating systems.
  • Experience and/or knowledge of monitoring and/or supporting environments involving the following vendor solutions or realm of technologies: Kaseya Traverse, Microsoft SCOM (System Center - Operations Manager), Cisco, F5, VMWare, Microsoft SQL, Microsoft IIS, Simpana, McAfee, HP ProLiant, NetApp, Citrix, UAG, Avaya, MS Teams, PowerBI;
  • Experience monitoring and/or supporting networked applications (CRM, SharePoint, SQL);
  • Experience working with UNIX and/or Linux operating systems.

Assets :

  • Knowledge of ITSM ServiceNow
  • Knowledge of PowerShell


Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca.

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is BBC. Consideration may be given to candidates with other linguistic profiles. 

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Learn more about us Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.

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