System Analyst

1 month ago

Ottawa, Ontario, Canada NAV CANADA Full time

Job Summary

We are seeking a highly skilled System Analyst to join our team at NAV CANADA. As a System Analyst, you will be responsible for supporting, monitoring, and maintaining platforms and applications.

Key Responsibilities

  • Support and monitor platforms and applications to ensure interoperability, reliability, and security.
  • Collaborate with teams and vendors to determine and implement new system features, upgrades, or configurations.
  • Build new solutions to automate operational procedures or address and fix identified issues.
  • Identify and define operational processes and tools required to support managed systems.
  • Provide technical training and presentations of managed systems.
  • Participate in and/or coordinate the design and implementation of changes and customer service enhancements.

Requirements

  • Completion of a secondary school diploma.
  • A college or university degree in a technology-related field.
  • Minimum 2 years of professional experience supporting, monitoring, and maintaining platforms and applications.
  • Minimum 2 years of professional experience with monitoring, administering, and configuring networks and servers.
  • Minimum 2 years of professional experience administering and configuring operating systems such as Linux and Windows servers.
  • Minimum 2 years of professional experience developing operational automations.
  • Minimum 2 years of database expertise.
  • Experience writing technical specifications and operational procedures.
  • Experience working on projects, defining functional and non-functional requirements, and participating in the design/implementation/deployment of technical solutions.

Knowledge and Abilities

  • Thorough knowledge of monitoring and maintaining systems to ensure interoperability, reliability, and security.
  • Knowledge of various database platforms.
  • Knowledge of Change Management and Quality Management processes and guidelines.
  • Knowledge of SDLC processes.
  • Knowledge of emerging trends and practices in the constantly changing technology environment.
  • Excellent testing skills.
  • Excellent troubleshooting skills.
  • Able to engage the team, voice opinion, and collaborate on a solution.

Personal Suitability

  • Establish and communicate common goals and direction for the team as required.
  • Seek out new avenues for building internal and external relationships.
  • Maintain positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.

Working Conditions

  • This position is based at the Ottawa TSC but may be eligible for a flexible work arrangement.

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