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Customer Success Manager

4 months ago

Markham, Canada Robert Half Full time
We have an excellent opportunity for a motivated Customer Success Specialist Are you a customer service professional who is passionate about optimizing client experiences and elevating customer relationships and thrives in a fast-paced environment? Then we have the position for you. This role involves managing customer relationships, working in a high-volume environment, and helping maximize the customer experience to help drive loyalty and increase revenue.

How you will make an impact

- Implement and design strategies to improve the customer experience

- Develop, track, and analyze customer success metrics

- Provide exceptional customer service in a fast-paced environment

- Aid in customer acquisition, retention, and loyalty

- Dive into complex issues and problems

- Train/coach customer-facing staff to improve customer service and loyalty

- Familiarity with call-tracking and being held accountable to KPIs


- Strong computer skills including knowledge and experience with customer relationship management software (CRM)


- Excellent analytical, interpersonal and research skills


- Prior customer service/call-center experience, preferably in a fast-paced & high-volume environment


- Advanced ability in business writing, including the use of email correspondence


Do you possess the right skills for this role and are available to start right away? If so, we want to hear from you. Contact us today



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