CRM Functional Lead

3 weeks ago

Toronto, Canada High Cliff Partners Inc. Full time

Our Toronto based client is seeking an experienced CRM Functional Lead to join their organization on a permanent full-time basis. This will be a hybrid work setting with the exact amount of on-site days required.

  • As a Functional Lead for CRM, you will be responsible for leading the design, development, and implementation of CRM solutions (Microsoft Dynamics 365 Sales, Field Service Management) for business units and sales teams.
  • Work closely with the business stakeholders to understand their requirements, challenges, and goals, and translate them into effective CRM solutions that align with strategic objectives.
  • Previous experience with integration to SAP and other enterprise systems, and ensure that the CRM solutions are scalable, secure, and compliant with standards and policies.
  • Coordinate and collaborate with the Solution Architect, CRM technical team, the SAP team, and other IS teams to ensure the integration and interoperability of CRM solutions with other enterprise systems and applications.
  • Provide training, support, and guidance to the CRM users and administrators, and troubleshoot and resolve any CRM issues or incidents.
  • Monitor and evaluate the performance, usage, and adoption of CRM solutions, and provide feedback and suggestions for continuous improvement and enhancement.
  • Stay updated with the latest CRM trends, technologies, and best practices, and identify and implement opportunities for innovation and optimization.
  • Work with internal application security team to ensure that correct application access roles and permissions are created and maintained.
  • Configure application functionality for any requirement/enhancement.
  • Document and execute Unit Testing and System Integration testing.
  • Coordinate with the QA Lead and QA Team to ensure appropriate QA testing.
  • Provide support and expertise after go-live of the initial rollout projects.
  • Comply with Application and IS change management processes and expediate changes as needed for high priority issues.
  • Work closely and productively with application support/implementation vendor for day to day work or any other work.
  • Participate in Internal, Customer and Regulatory Audits if required.
  • Strong multitasking skills with ability to manage multiple deliverables and projects at the same time.
  • Excellent communication skills and strong interpersonal skills.
  • Drive an inclusive culture to promote equity, welcome different perspectives, and enable career progression by fostering a sense of belonging.
  • Workflow design, connecting the technical specs with the business process and vice versa.

 


  • University Degree in Computer Science or related area from an accredited institution.
  • Minimum 5 years of experience in CRM functional analysis, design, configuration, and implementation, specifically with Microsoft Dynamics 365 Sales and Field Service Management.
  • Certification in Microsoft Dynamics 365 Sales and/or Field Service Management is an asset.
  • Strong decision making, analytical, troubleshooting and communication skills.
  • Strong knowledge of CRM business processes, functionalities, and best practices, especially in the areas of sales, customer service, and field service management.
  • Experience with integration of CRM solutions with SAP and other enterprise systems and applications, using various methods and tools.
  • Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences.
  • Strong problem-solving, and analytical skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Ability to work independently and as part of a team, and to lead and mentor other CRM team members.
  • Be a champion of inclusion and diversity.

Must be legally authorized to work in Canada.

  • CRM Functional Lead

    2 months ago

    Toronto, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • CRM Functional Lead

    2 weeks ago

    Toronto, Canada Aecon Full time

    Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive! We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and...

  • CRM Functional Lead

    2 months ago

    Toronto, Canada Aecon Full time

    Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive! We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and...

  • CRM Functional Lead

    3 weeks ago

    Toronto, Ontario, Canada Aecon Full time

    Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...

  • CRM Functional Lead

    2 weeks ago

    Toronto, Ontario, Canada Aecon Full time

    Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...

  • CRM Functional Lead

    3 weeks ago

    Toronto, Canada Aecon Full time

    Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • CRM Functional Lead

    2 weeks ago

    Toronto, Canada Aecon Full time

    Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • SAP CRM Functional Lead

    4 weeks ago

    Toronto, Canada High Cliff Partners Inc. Full time

    Our Toronto based client is seeking an experienced SAP CRM Functional Lead to join their organization on a permanent full-time basis. This will be a hybrid work setting with the exact amount of on-site days required. As a Functional Lead for CRM, you will be responsible for leading the design, development, and implementation of CRM solutions (Microsoft...

  • Head of Marketing

    2 months ago

    Toronto, Canada Copper CRM Full time

    Copper isn’t just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that teams love and adopt so businesses can focus on growing...

  • Functional Lead

    2 months ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Functional Consultant

    5 days ago

    Toronto, Canada International Talent Resources INC. Full time

    Must have minimum 8+ years of experience as a functional consultant - Minimum 3 years’ experience of Microsoft Dynamics 365, Dynamics CRM 2016/2015 - Document the business requirements, review them with the business and technology teams and obtain customer acceptance for the same. - Gather business information from multiple sources, perform analysis and...

  • CRM Administrator

    2 months ago

    Toronto, Canada DAC Canada Full time

    **Leading digital performance marketing agency seeks a CRM Administrator**: Do you have the **enthusiasm** to rise to each challenge, the **execution** to drive outrageous performance, the **curiosity** to continually expand your knowledge, and the **courage** to propose original solutions to perplexing problems? Then you may have just found the perfect...

  • Manager, CRM

    6 days ago

    Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Research And Development Manager

    3 weeks ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, Canada Office / hybrid working with travel across US and globally Our customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and...

  • Research And Development Manager

    3 weeks ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, Canada Office / hybrid working with travel across US and globally Our customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and...

  • Research And Development Manager

    3 weeks ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, CanadaOffice / hybrid working with travel across US and globallyOur customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and application...

  • Research And Development Manager

    3 weeks ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, Canada Office / hybrid working with travel across US and globallyOur customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and application...

  • Director of CRM

    1 month ago

    Toronto, ON, Canada Recruitment Partners Inc. Full time

    One of our clients in the Heavy Equipment industry is looking to hire a Director of CRM in their Regina. This position will report to the Vice President of Customer Experience and oversee all CRM functions, including building the business’s overall customer relationship management capability, including capturing customer data across all key touchpoints of...

  • Remote CRM Administrator

    1 month ago

    Toronto, ON, Canada Careerxtra Full time

    Are you a CRM whiz with a passion for technology and exceptional customer service? This remote, self-employed position offers the opportunity to build your career with a forward-thinking company while working from anywhere in the world. Manage and optimize the company's CRM system, ensuring smooth functionality and data accuracy. Generate insightful...

  • Research And Development Manager

    3 weeks ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, CanadaOffice / hybrid working with travel across US and globallyOur customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and application...