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Sales Supervisor

3 months ago

Ottawa, Canada BonLook Full time

About BonLook 

BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.

Why BonLook ?

Participate in the success of a canadian company founded by entrepreneurs who saw the potential to develop an entire industry. 

Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.

Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.

Participate in a culture of diversity and inclusion in all areas of the company.

Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.

Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.

Position

The supervisor leads the team on the floor and supports the management team in their efforts to exceed sales targets. They communicate authentically with stylists to ensure a good understanding of key actions.

Responsibilities

Provide first class customer service and lead by example on the floor

Ensure that all team members correctly represent the brand image and serve customers in a professional manner

Encourage and maintain focus on sales techniques

Provide on the spot coaching and support to stylists and partner with Store Manager for long term goals

Meet sales goals

Provide support and constructive feedback

Support the Store Manager in Team management

Available to open and close the store

Follow up and manage customer requests

Ensure correct in-store delivery process

Manage in-store appointments

Qualifications

Flexible availabilities required (days, evenings and weekends)

Customer service and sales experience

Excellent communication skills

Management experience 1 year or relevant experience in supervision

Demonstrates a creative approach towards customers, management and complex situations

Demonstrates leadership and is a team player

Offers courteous and professional customer service

Ability to adapt and learn quickly

Ability to prioritize emergencies in daily tasks

Dynamism and professionalism

Ability to work alone and within a team

Work conditions

Permanent full-time 

Must be available days, evenings and weekends

Group insurance, including medical and dental insurance, and VRSP available to all full-time employees

Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends.

We offer a full training to help you make the best choices for our customers

Since its inception, BonLook has been committed to making a difference and promoting diversity and inclusion. We believe that diversity in the workplace empowers employees to reach their full potential. BonLook encourages people of all genders and cultures to apply for our roles. We provide equal employment opportunities for everyone.

_____________________________________________________________________________________________________________________________________________

À propos de BonLook

BonLook offre une expérience de vente novatrice et des produits qui ont du style, avec une qualité exceptionnelle. Depuis ses débuts, l’entreprise a pour objectif de rendre la lunette de prescription accessible afin d’en faire un accessoire mode incontournable au rapport qualité-prix sans égal. Initialement lancée en ligne, l’entreprise compte 35 points de vente au Canada et plus de 350 employés. Aujourd’hui, BonLook se définit comme étant l’ultime destination pour une garde-robe de montures tendance, pensées et dessinées à Montréal. 

Pourquoi BonLook?

Participer au succès d'une entreprise d’ici fondée par des entrepreneurs qui ont vu le potentiel de faire évoluer toute une industrie. 

Évoluer dans une compagnie dont les produits sont conçus et dessinés à Montréal dans un siège social situé au cœur du quartier Saint-Henri aux abords du Canal Lachine.

Travailler dans une entreprise dont les valeurs organisationnelles sont appliquées au quotidien: joie, excellence, innovation et transparence.

Participer à une culture axée sur la diversité et l’inclusion dans toutes les sphères de l'entreprise.

Se développer professionnellement en ayant notamment accès à une formation sur l’optique via notre plateforme interne et le coaching de nos opticiens formateurs.

Accéder à une rémunération globale compétitive et un rabais employé généreux pour vous, votre famille et vos amis.

Mandat

Le superviseur(e) dirige l’équipe sur le plancher et soutient l’équipe de gestion dans ses efforts visant à amener le personnel à dépasser les objectifs de vente. Il/elle communique de manière authentique avec les stylistes afin d’assurer une bonne compréhension des actions clés.

Les principales responsabilités

Offrir un service de première classe à nos aux clients et donner l’exemple sur le plancher de vente

S'assurer que tous les membres de l'équipe représentent de façon adéquate l'image de marque et servent nos clients de manière professionnelle

Encourager et coacher ses collègues au niveau des techniques de vente

Fournir un encadrement et un soutien aux stylistes et collaborer avec le gérant de boutique pour l’atteinte des objectifs à long terme

Atteindre les objectifs de vente

Fournir de l’accompagnement et des commentaires constructifs 

Soutenir le gérant de boutique dans la gestion de l'équipe

Créer du contenu pour les médias sociaux

Procéder à l’occasion à l’ouverture et à la fermeture de la boutique

Suivre et gérer les demandes des clients

Assurer un processus de livraison adéquat en boutique

Gérer les rendez-vous en boutique

Le profil recherché

Disponibilités flexibles (jours, soirs et fin de semaines)

Expérience en service à la clientèle et en vente

Excellentes compétences en communication

1 an d’expérience en gestion ou expérience pertinente en supervision

Démontre une approche créative envers les clients, la gestion et les situations complexes

Fait preuve de leadership et d'esprit d'équipe

Offre un service à la clientèle courtois et professionnel

Capacité à s'adapter et à apprendre rapidement

Être en mesure de prioriser les urgences dans les tâches quotidiennes

Dynamisme et professionnalisme

Capacité à travailler seul et en équipe 

Avantages

Poste permanent à temps plein et à temps partiel

Doit être disponible le jour, le soir et la fin de semaine

Assurances collectives, incluant l’assurance médicale et dentaire, et RVER disponible pour les employés à temps plein;

Les employés du secteur de la vente au détail reçoivent une paire de lunettes gratuite et bénéficient d'un rabais corporatif pour des achats futurs ainsi que pour leur famille et amis

Nous vous offrons une formation complète pour faire les bons choix pour nos clients 

Depuis ses débuts, BonLook s’engage à faire une différence et favorise la diversité et l’inclusion. Nous croyons que la diversité au travail apporte aux employés la possibilité d’atteindre leur plein potentiel. BonLook encourage les personnes de tous genres et cultures à postuler sur nos rôles. Nous offrons des chances égales d’emploi à tous.

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