Spa Concierge

4 weeks ago

Banff, Canada AccorHotel Full time
Job Description

To welcome guests and create a comfortable, relaxing, and safe experience for all visitors receiving a treatment at the Spa, using our pool and fitness facilities, or enjoying a fire on our outdoor patio.

Duties and Responsibilities

  • Opening and closing of Spa & Fitness facility
  • Greeting and welcoming all guests that enter the facility and conducting tours if requested
  • Maintaining order and cleanliness of the entire Spa & Fitness facility including lobby, waiting area, pool, gym, change rooms, washrooms, workspace, and outdoor patio area with skating rink and fire pits.
  • Assist with inventory control and laundry needs, including folding and stocking towels.
  • While working at Spa Reception, warmly greeting guests; being knowledgeable of spa products and services; accurately processing bookings and making reservations; reconciling sales and completing cash-outs
  • Verify guest reservations and monitor pool, gym and fitness area use; ensure pool, hot tub and pool deck is safely maintained (may include mopping wet areas); being knowledgeable of how to operate the cardio equipment; continual cleaning and disinfecting of equipment, change rooms and washrooms as per health and safety protocols
  • Assist therapists as required
  • Other associated duties as assigned

Qualifications

  • Minimum 2 years of customer service or retail experience
  • Customer service oriented
  • Excellent verbal and written communication skills
  • Able to work effectively in a team environment and independently
  • Able to successfully manage multiple tasks simultaneously
  • Keen attention to detail
  • Cash handling skills 
  • CPR and 1st Aid training an asset


Additional Information

Job Perks & Benefits:

  • Deeply subsidized staff accommodation for all levels of employee
  • One complimentary duty meal per day in staff cafeteria
  • Employee travel program with discounts on room rates at Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
  • Discounted room rates for family and friends at The Rimrock Resort Hotel
  • Monthly employee events and activities
  • 30% Discount on all Food & Beverage while dining at The Rimrock Resort Hotel
  • 20% Discount on Spa Treatments
  • Discounted Golf Memberships at Fairmont Banff Springs Stanley Thompson 18 and Tunnel 9 Golf Courses (Seasonal)
  • Opportunity to develop your talent and grow within The Rimrock Resort Hotel and over 5,000 properties with Accor

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

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