VIP Concierge

Elevate your career as a VIP Concierge whereyoull curate unforgettable experiences for our elite guests. Join adynamic team dedicated to delivering unparalleled luxury serviceand enjoy the opportunity to cater to the needs of highprofileclientele. Bring your passion for hospitality to life in a rolewhere every interaction creates lastingmemories.

Starting Rate of Pay:$24.67 per hour.

We recognizetenure through our compensation. Hourly rates increase after sixmonths and yearly to three years. At three years the pay rate forthis role would be $29.08 perhour. 

Job DutiesInclude:  

Reportingto the VIP Concierge Manager responsibilities and essential jobfunctions include but are not limited to thefollowing:

• Assist in coordinating allphases of the guests stay from prearrival arrival and follow upafter departure to ensure the highest level of guest service and aseamless experience is provided
• Assist VIP andhigh profile guests with preparation of activity itineraries andground transportation when applicable
• Meet andgreet whenever possible and ensure personal contact at a minimum ofonce during the guests stay
• Empower colleaguesto appease any guest service challenges and ensure all guest issuesare tracked and followed up on to ensure servicerecovery
• Must be available for shift workincluding weekends mornings and evenings
• Toprovide a courteous and professional service at all times utilizingour Concierge Service Essentials to turn moments into memories forour guests
• To provide accurate and detailedinformation about dining and lounge areas and all other hotelrelated services
• To provide accurate anddetailed information in regards to our Resort Activityofferings  in addition to assisting withreservations
• To offer assistance to all guestsin making reservations and arrangements for dining activities andtours; for example horseback riding limousine services theatretickets sporting events
• Lead by example andsustain an environment of Respect Integrity Teamwork AccountabilityExcellence and positive employee relations
• Toprovide correct and accurate information on tourist sites andactivities including being well versed in their individual companypolicies and procedures
• To assist guests withtheir various inhouse requests through Royal ServiceManager
• To assist guests with Dininginformation and reservations through our Open Table Guest Centrereservation system
• To assist guests with ResortActivity and Spa information and facilitate reservations asrequested in UrVenue.
• To assist guests withGolf information and liaise reservations asrequested
• To log reservations createconfirmations and itineraries provide information and be wellversed on the ALICE application
• To assist withany special requests the guest may have
• Otherduties asassigned

Qualifications:

Your Skills&Qualifications:

• Minimum2 years previous Hotel experience in Front Office Guest ServicesConcierge or Royal Service
• Les Clefs dOrmembership an asset or are currently working towardsmembership
• Exceptional interpersonal andorganizational skills; written and verbal communicationsskills
• Strong guest service orientation and apassion for delivering outstandingservice
• Degree or Diploma in HospitalityManagement is an asset
• Food & BeverageExperience an asset
• High attention todetail
• Second language is anasset
• Strong guest service orientation and apassion for delivering outstandingservice
• Exceptional interpersonal andorganizational skills; written and verbal communicationsskills
• Excellent knowledge of MicrosOperaPROPERTY Manager
• Strong working Knowledge ofMicrosoft Office Suite
• Ability to workindependently and prioritizeresponsibilities
• Complete knowledge of allhotels facilities and tourist attractions/ activities in the Townof Banff
• Clean driving record and Class 5license

RemoteWork :

No

EmploymentType :

Contract