Bilingual Renewals Advisor

6 months ago

Calgary, Canada Equitable Bank Full time

The Core Responsibilities Of The Job:

Retention (60%) Proactively establish and maintain contact with borrowers in the assigned portfolio of loans 90 to 180 days prior to maturity, positively representing the bank through the renewal process with a strong emphasis on superior customer service, ultimately with the goal of retaining them as Equitable Bank borrowers. This includes the ability to work professionally with authorized mortgage brokers Negotiate renewals within a predetermined pricing range, attempting to offer the borrower the best product while maximizing the bank’s profit, while adhering to the underwriting criteria, timelines and other policies and procedures Assess borrowers on an individual basis, making knowledgeable recommendations that are best suited to address their needs, whilst maintaining and upholding the Bank’s interest. This includes monitoring mortgages that no longer meet Equitable Bank’s risk assessment standards, working with these borrowers and/or third parties (brokers/lawyers) to ensure that they are able to transition in an efficient and timely mannerBe self-directed and organized, able to balance and upkeep the day-to-day maintenance of five months’ worth of loans in a large portfolio. This includes, but is not limited to, ensuring 24 hour turn-around time on email requests and one hour turn-around time on all phone messages Administration (30%) Prepare loan renewal documents for individual borrowers, processing said documents once signed and returned by borrowers Ensure all procedural and compliance requirements are met to minimize the bank’s exposure to risk and that all documents meet legal requirements and are electronically archived correctly for future reference Ensure all actions to the file are accurately and consistently documented on the customer tracking database Ensure the file has met all Anti-Money Laundering and Anti-Terrorist Financing requirements as stipulated by procedures to minimize the bank’s exposure to risk Reporting (5%) Systematically track all interactions with borrowers and other external parties Keep monthly portfolio spreadsheets up to date and available for review by management upon request Other (5%) Efficiently and accurately complete any additional projects and tasks related to SFR Renewals that may be assigned by management Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees in Renewals and other departments to better serve borrowers 

Let's Talk About You

Completed post-secondary program in a related discipline and/or 2-3 years of experience in a related field Bilingual (English and French) Superior interpersonal and communication skills, both written and verbal Strong decision making and problem solving abilities Ability to perform under pressure Basic mathematical skills Exemplary analytical abilities Strong customer service and negotiation skills Computer literate (MS Outlook, MS Word, MS Excel) Self-motivated to meet tight deadlines Results/goal achievement oriented Ability to seamlessly balance multiple priorities simultaneously; organized multitasking Team oriented Working knowledge of residential mortgages and processes, and thorough understanding of products offered by Equitable A general understanding of current mortgage market trends What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan Maternity/Parental top-up while you care for your little one Generous vacation policy, personal days and even a moving day Virtual events to connect with your fellow colleagues Annual professional development allowance and a comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experienceThe incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

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