Principal UX Researcher

5 months ago

Vancouver, Canada Microsoft Full time

Overview

Microsoft Teams is seeking a Principal UX Researcher with a proven track record for delivering compelling user experiences that are usable, seamless, impactful solutions, deeply rooted in customer needs. In this role, you’ll be part of the team responsible for leveraging Artificial Intelligence (AI) to enhance the user experience of Teams workflows. You will work closely with Designers, Product Managers, and Engineers to define and deliver innovative AI-powered solutions that empower people and teams to work more effectively and efficiently.

As a Principal UX Researcher, you are interested in putting customers front and center while creating solutions to complex problems that empower our users to be more productive, efficient, and successful. This person should be knowledgeable and driven by the rapidly evolving AI space, while never forgetting the human side of the equation regarding responsible AI and building solutions that work for all people. Our diverse team of Researchers and Designers who work on a variety of products including, but not limited to Microsoft Teams, SharePoint, OneDrive, Microsoft Viva, and more, will provide an environment where you will thrive and grow professionally. This is an amazing opportunity to reach a large audience with your innovative and creative work as we develop this product. We approach our problem space with empathy for our customers, as well as drive to innovate and evolve the product. We’re building partnerships with teams across Microsoft, functioning as scenario and customer experts to solve real customer problems.

Our Culture

We are a diverse team of UX Researchers, Designers, Producers, Content Writers, Creatives, and UX Engineers who partner closely across disciplines, such as Product Management, Data Science, Engineering, and Marketing. Ourteam is known for research excellence, collaboration, and our supportive culture.

We are a high-performing team that challenges ourselves to live the Microsoft philosophies around inclusive culture and growth mindset. Local mentoring rings and communities allow us to learn from each other and grow. We focus on having inclusive interactions that foster productive dialog. We are dedicated to the work of creating an inclusive, and transparent culture – a safe place to do our best work

We have a proven track record of delivering business results with key metrics to track our successes and failures. We are a truly hybrid work environment with much of our team in Washington state and across the USA, Canada, Prague, India, and China. We like to have fun, celebrate our wins, and learn and grow from our mistakes.

We’d love to talk to you if you want to…

Leverage your experience with AI and are excited by the opportunity to continue to learn and partner with others in a rapidly evolving space. Drive for excellence while never losing sight of the human side of the equation and what it means to be a great leader and partner.  Collaborate with design, product management, data science, marketing, and engineering teams around the company and globe, leveraging partnerships for diverse perspective on our products.  Provide Principal-level thought leadership in user experience areas through collaboration with Designers, participation in design reviews. Lead by example with clean, focused, and inspiring work, through all phases of the product cycle. Contribute to broaden multi-discipline team’s creative processes, team building, and our cultural values around diversity, inclusion, transparency, and growth mindset. Contribute to the learning and growth of the broader research team. Learn and understand about diverse audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey. Demonstrate empathy for users while balancing the vision and constraints of stakeholders.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experienceOR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experienceOR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experienceOR equivalent experience. 2+ years of experience conducting qualitative/quantitative research impacting both product and business direction on products leveraging AI and large language models (LLMs).

Preferred Qualifications:

Knowledgeable about responsible AI and inclusive design with a track record of incorporating these principles into your research practice.  Proven ability to champion and drive plans for research programs for widespread impact across a division, across the company, or within the industry. Command of all aspects of UX Research across a product cycle; experience across a range of UX Research approaches and methodologies (theoretical and practical knowledge of both qualitative and quantitative). Experience in articulating the implications of research insights in clear and compelling ways; translating research findings into actionable opportunities and recommendations; ability to translate data into insights; measurable record of impacting products as a researcher. Verbal and written communication and presentation skills. Active thought leadership in user experience issues and trends. Track record of collaborating and enabling cross disciplines (design, program management, engineering, content writers, and marketing) to drive change into products; while being able to work independently and as part of a cohesive team. A high-quality portfolio review presentation will be part of the interview process. Your presentation should demonstrate your strategic research experience, rationale for methodologies chosen, and communication skills.

UX Research IC5 - The typical base pay range for this role across Canada is CAD $135,800 - CAD $253,000 per year.

Find additional pay information here:

Microsoft will accept applications for the role until July 23, 2024

Responsibilities

This is a unique opportunity for someone who thinks and works strategically and is motivated to partner across disciplines to deliver holistic experiences in a customer driven organization. Microsoft Teams is part of the Microsoft 365 family, bringing opportunities to work with a vast number of teams at Microsoft to deliver innovative and coherent solutions. Experience in UX Research practice and methodology throughout the product cycle is critical for customer and product impact. 

The following are core expectations of this position:

Understand UX Research needs and develop research plans/roadmaps to deliver insights that will guide product development decisions across the lifecycle.  Create and manage UX research knowledge that is leveraged across Design and Engineering teams and across products when appropriate.  Provide actionable insights as an outcome of research activities and drive those insights into product and design plans with peers in the Program Management and Design organizations. Effectively communicate research strategies, methodologies and insights to peers, partners, and stakeholders throughout the organization.  Be a key partner in ensuring product success by representing the value of UX Research to product managers and engineers throughout the organization.  Work closely with Design counterparts in global teams to align research activities and execution consistently.  Leverage your insights and experience in design reviews and planning cycles to improve the team’s ability to deliver world-class design solutions for our customers. Work to uplevel and cross-pollinate learnings and experiences with other Researchers. Embody our and . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

  • Principal UX Researcher

    1 month ago

    Vancouver, British Columbia, Canada Microsoft Full time

    Job Title: Principal UX ResearcherOverviewMicrosoft Teams is seeking a highly skilled Principal UX Researcher to join our team. As a key member of our research team, you will be responsible for delivering high-quality user experience research that informs product development decisions. Your expertise in UX research will help us create innovative and seamless...

  • Principal UX Researcher

    4 weeks ago

    Vancouver, British Columbia, Canada Microsoft Full time

    Job Title: Principal UX ResearcherOverviewMicrosoft Teams is seeking a highly skilled Principal UX Researcher to join our team. As a key member of our research team, you will be responsible for delivering high-quality user experience research that informs product development decisions. Your expertise in UX research will help us create innovative and seamless...

  • Principal UX Researcher

    1 month ago

    Vancouver, British Columbia, Canada Microsoft Full time

    Job Title: Principal UX ResearcherOverviewMicrosoft Teams is seeking a highly skilled Principal UX Researcher to join our team. As a key member of our research team, you will be responsible for delivering high-quality user experience research that informs product development decisions. Your expertise in UX research will help us create innovative and seamless...

  • Principal UX Researcher

    4 weeks ago

    Vancouver, British Columbia, Canada Microsoft Full time

    Job Title: Principal UX ResearcherOverviewMicrosoft Teams is seeking a highly skilled Principal UX Researcher to join our team. As a key member of our research team, you will be responsible for delivering high-quality user experience research that informs product development decisions. Your expertise in UX research will help us create innovative and seamless...

  • Principal UX Researcher

    1 month ago

    Vancouver, British Columbia, Canada Microsoft Full time

    OverviewMicrosoft is seeking a highly skilled Principal UX Researcher to join our team in growing the SharePoint Authoring and Brand space. As a key member of our UX Research team, you will be responsible for delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs.ResponsibilitiesDevelop research plans...

  • Principal UX Researcher

    1 month ago

    Vancouver, British Columbia, Canada Microsoft Full time

    OverviewMicrosoft is seeking a highly skilled Principal UX Researcher to join our team in growing the SharePoint Authoring and Brand space. As a key member of our UX Research team, you will be responsible for delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs.ResponsibilitiesDevelop research plans...

  • Principal UX Researcher

    2 months ago

    Vancouver, British Columbia, Canada Microsoft Full time

    OverviewMicrosoft is seeking a highly skilled Principal UX Researcher to join our team in growing the SharePoint Authoring and Brand space. As a key member of our UX Research team, you will be responsible for delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs.ResponsibilitiesDevelop research plans...

  • Principal UX Researcher

    2 months ago

    Vancouver, British Columbia, Canada Microsoft Full time

    OverviewMicrosoft is seeking a highly skilled Principal UX Researcher to join our team in growing the SharePoint Authoring and Brand space. As a key member of our UX Research team, you will be responsible for delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs.ResponsibilitiesDevelop research plans...

  • Principal UX Researcher

    5 months ago

    Vancouver, Canada Microsoft Full time

    Microsoft Teams is seeking a Principal UX Researcher to join an exciting opportunity to impact the growth portfolio for Teams, focusing on Consumer and the Teams Communities Feature. This individual will have a proven track record for delivering compelling user experiences that are engaging, seamless, and deeply rooted in user needs. This is a unique...

  • Principal UX Researcher

    3 weeks ago

    Vancouver, British Columbia, Canada Microsoft Full time

    About the RoleWe are seeking a highly skilled Principal UX Researcher to join our team at Microsoft. As a key member of our UX Research team, you will be responsible for delivering high-impact research insights that inform product development decisions across the lifecycle.Key ResponsibilitiesDevelop research plans and roadmaps to deliver insights that guide...

  • Principal UX Researcher

    3 weeks ago

    Vancouver, British Columbia, Canada Microsoft Full time

    About the RoleWe are seeking a highly skilled Principal UX Researcher to join our team at Microsoft. As a key member of our UX Research team, you will be responsible for delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs.SharePoint is a powerful intranet platform that enables organizations to...

  • Senior UX Research Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Microsoft Full time

    Job SummaryMicrosoft Teams is seeking a highly skilled Principal UX Researcher to join our team. As a Principal UX Researcher, you will be responsible for leading user experience research initiatives to inform product development decisions. Your expertise in UX research will help us deliver innovative and user-centric solutions that meet the needs of our...

  • Principal UX Researcher

    5 months ago

    Vancouver, Canada Microsoft Full time

    Overview Join us in growing the SharePoint Authoring and Brand space ! We are looking for a Principal UX Researcher to join our larger UX Research team with a proven track record for delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs. SharePoint is a powerful intranet platform that...

  • UX Researcher

    1 month ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job Title: UX ResearcherElectronic Arts is seeking a skilled UX Researcher to join our team. As a UX Researcher, you will play a critical role in informing our product development decisions by conducting research and analyzing data to understand user needs and behaviors.Responsibilities:Collaborate with cross-functional teams to identify research goals and...

  • UX Researcher

    1 month ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job Title: UX ResearcherElectronic Arts is seeking a skilled UX Researcher to join our team. As a UX Researcher, you will play a critical role in informing our product development decisions by conducting research and analyzing data to understand user needs and behaviors.Responsibilities:Collaborate with cross-functional teams to identify research goals and...

  • UX Researcher

    5 months ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • UX Researcher

    1 month ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job Title: UX ResearcherElectronic Arts is seeking a skilled UX Researcher to join our team. As a UX Researcher, you will play a critical role in informing our product development decisions by conducting research and analyzing data to understand user needs and behaviors.Responsibilities:Collaborate with cross-functional teams to identify research goals and...

  • UX Researcher

    1 month ago

    Vancouver, British Columbia, Canada Electronic Arts Full time

    Job Title: UX ResearcherElectronic Arts is seeking a skilled UX Researcher to join our team. As a UX Researcher, you will play a critical role in informing our product development decisions by conducting research and analyzing data to understand user needs and behaviors.Responsibilities:Collaborate with cross-functional teams to identify research goals and...

  • Principal UX Researcher

    3 weeks ago

    Vancouver, British Columbia, Canada Microsoft Full time

    OverviewWe are seeking a highly skilled Principal UX Researcher to join our team at Microsoft. As a key member of our UX Research team, you will be responsible for delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs.About the RoleThis is a unique opportunity for someone who thinks and works...

  • Senior UX Researcher

    3 weeks ago

    Vancouver, British Columbia, Canada Microsoft Full time

    OverviewWe are seeking a highly skilled Principal UX Researcher to join our team at Microsoft. As a key member of our UX Research team, you will be responsible for delivering compelling user experiences that are usable, seamless, impactful, and deeply rooted in customer needs.ResponsibilitiesDevelop research plans and roadmaps to deliver insights that will...