UX Research Lead

4 weeks ago

Vancouver, Canada Charitable Impact Full time

**About Charitable Impact**

Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. We provide a donor-centric giving platform, supported by a donor advised fund, that helps people amplify their generosity to create the change they want to see in the world. We simplify the giving process, allowing donors to manage all of their giving from one place, access timely tax receipts, and donate in a variety of ways including cash, publicly traded stocks, company shares, and many other options. Anyone can use it to find and give to their favourite charities from one place, give with friends and others, and get support with making their biggest impact possible. So far, Canadians across the country have donated more than one billion dollars through our platform.

**We take care of each other**

Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it. We support each other, learn from one another, and grow together. We're on an adventure to make giving an intentional and meaningful part of daily life. So, come and join us, and let's build a brighter future together.

**What you’ll do**

As the UX Research Lead, you'll play a critical role in enhancing Charitable Impact’s user experience through the strategic use of data and research insights. You will collaborate closely with the UX Team and cross-functional partners, embedding a rigorous research perspective into strategic decisions that drive both user and business value.

**We are a hybrid office, with team members working from home and our Vancouver office. This role is remote eligible within Canada.**

**Your responsibilities**
- **Drive User-Centric Improvements** - Lead initiatives to enhance user experience through the strategic development of data tools, ensuring all solutions align with user needs and Charitable Impact’s business objectives.
- **Champion Research in Strategic Decisions** - Collaborate with the UX Team and broader organization to embed an evidence-based perspective into strategic decisions, advocating for user-centered, insights-driven solutions. Facilitate alignment among team members and stakeholders on research initiatives, driving shared understanding and engagement.
- **Support the UX Team** - Partner with the UX Team to ensure research insights are integrated into design solutions, helping guide product iterations that address user pain points and opportunities. Oversee UX research processes to streamline team workflows, optimize resource allocation, and ensure consistency in research, design, and development. Implement and maintain best practices and tools for efficient collaboration, mentorship and documentation across the UX Team, enhancing project visibility and continuity.
- **Lead Knowledge Sharing** - Acquire, analyze, and clearly communicate research findings across multiple touchpoints to ensure alignment with Charitable Impact’s expectations. Document plans, research insights, and outcomes, engaging stakeholders throughout the research journey for transparency and momentum.
- **Conduct In-Depth Research** - Conduct literature reviews, interviews, and various data gathering activities to form a comprehensive understanding of user needs and behaviors. Partner with internal departments, using insights to empower and guide them in delivering user-focused experiences.
- **Stay Ahead of Industry Trends**:

- Maintain up-to-date knowledge of industry trends, emerging technologies, and UX best practices to keep Charitable Impact at the forefront of user experience.
- **Advocate for Research and Design Excellence** - Build strong relationships across the organization, championing the value of UX and demonstrating its impact on user satisfaction and business outcomes. Support a collaborative environment that fosters growth, innovation, and excellence within the User Research Team.
- **Shape UX Strategy** - Contribute to the overarching UX strategy, ensuring alignment with organizational goals and supporting a unified vision for user-centered design. Collaborate on building, maintaining, and communicating Charitable Impact’s knowledge base through reports, summaries, and other internal documentation.

**What we're looking for**
- 5+ years of experience working within an in-house research team or relevant work experience
- Completion of a Bachelor's degree in a relevant discipline
- Extensive experience in quantitative and qualitative research methods
- Solid understanding of research and how it translates into business value
- Experience writing reports and internal communications
- Excellent communication and analytical skills - the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Proven ability to work independently and collaborate with a cross-functional team
- Experie

  • UX Research Lead

    2 months ago

    Vancouver, Canada Charitable Impact Full time

    **About Charitable Impact** Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. We provide a donor-centric giving platform, supported by a donor advised fund, that helps people amplify their generosity to create the change they...

  • UX Researcher

    7 months ago

    Vancouver, Canada Lululemon Full time

    who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • UX Research Manager

    2 months ago

    Vancouver, Canada Charitable Impact Full time

    **About Charitable Impact** Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. We provide a donor-centric giving platform, supported by a donor advised fund, that helps people amplify their generosity to create the change they...

  • UX Research Manager

    3 weeks ago

    Vancouver, Canada Charitable Impact Full time

    **About Charitable Impact** Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. We provide a donor-centric giving platform, supported by a donor advised fund, that helps people amplify their generosity to create the change they...

  • Principal UX Researcher

    7 months ago

    Vancouver, Canada Microsoft Full time

    Microsoft Teams is seeking a Principal UX Researcher to join an exciting opportunity to impact the growth portfolio for Teams, focusing on Consumer and the Teams Communities Feature. This individual will have a proven track record for delivering compelling user experiences that are engaging, seamless, and deeply rooted in user needs. This is a unique...

  • UX Researcher, Recruiting Engine Ux

    1 week ago

    Vancouver, Canada AMZN CAN Fulfillment Svcs, ULC Full time

    5+ years professional experience in related field - Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result - Experience with continuous delivery and an understanding of how to impact design and product decisions in a fast-moving and fast-changing development environment - Knowledge of UX...

  • Lead UX

    2 days ago

    Vancouver, Canada ScalePad Full time

    We're Hiring! We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading. What is ScalePad? ScalePad is a market-leading software-as-a-service (SaaS) with headquarters in Downtown Vancouver, BC,...

  • Heuristic UX Researcher

    7 months ago

    Vancouver, Canada Ascendion Full time

    **Description**: About Ascendion Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for...

  • UX/UI Lead

    7 months ago

    Vancouver, Canada Taking Root Full time

    Reporting to the Product Director, the UX/UI Lead will play a critical role in contributing to our aim of building a technology product that our reforestation partners will love to use. A well-designed UI/UX directly contributes to our strategic goals by enabling our partners to manage reforestation efforts more effectively and at scale, supporting our...

  • UX Researcher

    1 week ago

    Vancouver, Canada Zenefits Full time

    At TriNet Zenefits, our mission is to level the playing field for the other 99.7%— the underserved small and mid-size businesses that fuel our economy. These businesses face challenges disproportionate to their size and resources. That's why we provide an intuitive, mobile, all-in-one People Operations ("POPs") platform specifically built for small...

  • Healthcare UI/UX Design Lead

    6 days ago

    Vancouver, British Columbia, Canada Ignite Technical Full time

    About the RoleWe are seeking a skilled Healthcare UI/UX Design Lead to join our prominent project focused on digital health innovation. This role will lead efforts to design intuitive, user-friendly digital interfaces for healthcare solutions, emphasizing accessibility, usability, and alignment with strategic provincial health initiatives.Key...

  • Lead Historical Researcher

    2 months ago

    Vancouver, Canada CDCI Research Full time

    **Title**: Lead** **Researcher **Position Type**:Full Time (short-term contract with possibility of renewal) **Location**:Remote (Vancouver and Ottawa) **Language Proficiency**:English **Job Status**:Short-term contract (possibility of renewal) **Closing Date**:Open until positions are filled **_ **Position Summary**: - We are seeking a Lead...

  • Data-Driven UX Research Specialist

    4 days ago

    Vancouver, British Columbia, Canada Aquent Full time

    About the RoleAquent is seeking a highly skilled Data-Driven UX Research Specialist to join our team. In this role, you will be responsible for conducting quantitative research studies, analyzing data, and communicating findings to stakeholders.

  • Project Manager

    4 days ago

    Vancouver, Canada Electronic Arts Full time

    **Project Manager (UX Research)** Development Technology and Services (DTS) powers EA studios to create even greater player experiences. We help shape the future from the way games are created, to how they are played and viewed. We are a global team and also the largest studio within EA! DTS proudly consists of the following teams: Engineering Services...

  • Manager, UX Design

    2 weeks ago

    Vancouver, Canada BC Hydro Full time

    Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...

  • Manager, UX Design

    3 days ago

    Vancouver, Canada BC Hydro Full time

    Powered by water... and by people like you Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come in. We need your talent to help us build major projects to meet growing demand. To help our customers find clean energy solutions for their homes and businesses and to be ready to respond during storms and...

  • Senior UI/UX Design Lead

    1 month ago

    Vancouver, British Columbia, Canada Fresh Tracks Canada Full time

    Job SummaryWe are seeking a skilled Senior UI/UX Design Lead to join our Marketing team at Fresh Tracks Canada. As a key member of our team, you will be responsible for designing exceptional user experiences and interfaces for our websites and customer-facing digital assets.About the RoleIn this role, you will participate in brainstorming and discovery...

  • Lead, UX Copy and Content

    5 days ago

    Vancouver, Canada Binance.US Full time

    Launched in 2019, Binance.US is the fastest growing and most integrated digital asset marketplace in the United States, powered by matching engine and wallet technologies license from the world’s largest cryptocurrency exchange - Binance. Our mission is to provide liquidity, transparency, and efficiency to financial markets by creating products that...

  • UX Copy and Content Lead

    2 weeks ago

    Vancouver, Canada Binance.US Full time

    Launched in 2019, BAM Management US Holdings Inc. d/b/a Binance.US ("Binance.US") is the fastest growing and most integrated digital asset marketplace in the United States, powered by matching engine and wallet technologies license from the world's largest cryptocurrency exchange - Binance. Our mission is to provide liquidity, transparency, and efficiency to...

  • Creative UX Designer

    4 days ago

    Vancouver, British Columbia, Canada roomvu Technologies Full time

    Roomvu Technologies is a professional real estate marketing platform, built specifically for Real Estate Agents in mind. We have sourced the best photography and automated tools to help the Real Estate Agents market themselves and their listings.We are seeking an experienced Creative UX Designer to join our team. In this role, you will be responsible for...