User Experience Researcher

2 months ago

Vancouver, Canada Corpay Full time

Your role

What you'll be doing

User Experience Researcher
- PayByPhone

What We Need

Corpay is currently looking to hire a User Experience Researcher. This position falls under our PayByPhone line of business located in Vancouver, Canada. In this role as a UX Researcher you are a core member of a team responsible for creating simple experiences for millions of PayByPhone users across the globe. You will be responsible for conducting user research studies, gathering, analyzing, and providing actionable insights that drive decision-making for product design and improvement. You are experienced in both formative and summative research, and you understand qualitative and quantitative research methodologies. You are comfortable collaborating with designers, product managers, developers, and marketing partners. This is a temporary contract position that will last one year.

How We Work

As a User Experience Researcher, you will be expected to work in a virtual environment based in Vancouver, Canada with occasional office visits
- Company-issued equipment
- Assigned workspace in office
- Virtual training

Role Responsibilities
- The responsibilities of the role will include:

- Plan, scope, and facilitate user research studies across various PayByPhone initiatives.
- Perform analysis of qualitative and quantitative data
- Work closely with design, product, development, and marketing to identify their research needs and uncover research opportunities.
- Communicate core themes and implications from your research activities to the design team and other stakeholders.
- Considered a UX research champion within the PayByPhone organization and a collaborator within a cross-functional team.
- Maintain an excellent level of trust and capabilities around mixed-methods research across the organization.
- Be the voice of our users, with an understanding of their pain-points, workflows, localized needs, etc.
- Work independently and as part of a team, manage your own workload, and deliver high-quality work quickly and efficiently.

Qualifications & Skills
- Minimum 3+ years in the field of UX or User Research.
- Excellent active listening skills, able to thoughtfully and respectfully respond to others’ ideas and concerns.
- Strong communication, presentations, and storytelling skills.
- Understanding of user research best practices, including qualitative and quantitative research concepts.
- History of success planning, scoping, recruiting for, and facilitating user research studies across a variety of products.
- Passion and proven experience performing a variety of user research methodologies.
- Experienced using a variety of user research platforms and survey tools such as SurveyMonkey, UserInterviews, UserTesting, Maze, and research repository software such as Condens or Dovetail
- Self-directed, proactive, responsible, and able to meet deadlines and research budget requirements.
- Collaborative and cooperative, engaging with Designers, Product Managers, and marketing team members regularly.
- Able to highlight your portfolio, highlighting your ability to uncover and understand user behaviours, needs, and motivations, leading to impactful research findings and recommendations, including validation of ideas and solutions along the way.
- Qualifications or formal training in User Experience (UX), Human-Computer Interaction (HCI), design, analysis, or related fields.
- Bachelor's or master's degree in a human behavior-related field such as Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Design, or a related discipline.
- Fluency in German and/or French is also considered a bonus.

LI-MJ

LI-Remote

PBP

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

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