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Area Manager

2 months ago

Ottawa, Canada Guardteck Full time

Area Manager - Ottawa

Guardteck Security is a large security services company operating throughout Canada. We believe delivering service that exceeds every expectation starts by employing the very best people. We train them well, treat them well and it’s reflected in their attitude and performance. We enjoy our work, and it shows in everything we do.
Our core belief is that security services are a commitment to our communities' well-being and prosperity. This ethos resonates in our inclusive and diverse work culture, which celebrates unique perspectives and skills. Regardless of whether we serve small businesses or large enterprises, we take a holistic approach to our business. We believe that every task is crucial and that each team member plays a vital role in achieving our mission. We take immense pride in being an equal-opportunity employer. We are dedicated to fostering a workplace that is as diverse as the communities we serve. Our goal is not just to fill roles, but to create a space that allows everyone, irrespective of their background, to express themselves and grow.
We are currently seeking a highly dedicated and experienced Area Manager to join our Guardteck team in Ottawa. This person must have experience in the Security industry and be based in Ottawa.

Enjoy access to training and work opportunities in the many sectors of Guardteck services as well as employee perks that show our employees that we value their service and are continually looking for new ways to improve your experience with the company.
Reporting directly to the Vice President’s of Operations for Guardteck Ontario, the Ottawa Area Manager, is responsible for the management of the day-to-day operations of the Guardteck guard force with an emphasis on quality service delivery, effective personnel management and the implementation and maintenance of Kandor Management’s core values.

General Duties and Responsibilities:

  • Develop efficient processes and procedures to ensure high quality customer service. This includes making recommendations for improving the effectiveness of existing policies and procedures.
  • Provide administrative support including the transmission of information, setting up new accounts, ending old accounts, client concerns/complaints/commendations and other correspondence.
  • Ensure the delivery of high-quality customer service through weekly/monthly contact with the clients and employees.
  • Evaluate service quality and initiate corrective and preventative action as necessary.
  • Develop and direct the implementation of best-demonstrated industry and company practices.
  • Monitor progress against short- and long-term business objectives.
  • Evaluate industry and business trends for potential impact and growth opportunities.
  • Ensure that each staff member is treated with dignity and respect.
  • Plan, assign and delegate work to supervisors.
  • Assist Sales in providing potential prospects.
  • Be involved in RFPs, tenders, competitive bids, quotes, and estimates.
  • Maintain a positive, professional environment in full compliance with applicable laws & regulations.
  • Ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
  • Authorize appropriate expenditures including equipment, supplies, uniform and vehicles with Manager of Accounts
  • Implement and provide input to company initiatives.
  • Effectively resolve human resources and administrative issues
  • Execution of client contract obligations, including security program development and program execution
  • Ensure Kandor’s core values are explained to each employee, understood by each employee and embodied by each employee.

Additional
  • Maintain a friendly, professional and close working relationship with co-workers, executives, management through co-operative and effective communication
  • Enforce company Policies and Procedures
  • Encompass Kandor Management’s Core Values
  • Ensure work area is clean and safe by completing regular inspections. Report safety concerns; take action where necessary
  • Enforce and comply with all Occupational Health & Safety regulations as they apply to employees, as per the Act and the Ministry of Labour
  • Report any accident injuries; complete Accident Investigation report and forward to Human Resources immediately.
  • Participate in the Joint Health & Safety committee by bringing health and safety issues to the attention of the committee

 Knowledge, Skills and Abilities:
  • Ability to work independently and as a team player.
  • Strong ability to build trust-based relationships with internal and external stakeholders.
  • Proven ability to influence and build people. Expert coaching and mentoring skills.
  • Honesty, discipline, and commitment.
  • Excellent written and verbal communication skills.
  • Outstanding problem-solving skills, attention to detail, and awareness of discrepancies in the environment and relationships.
  • Proven experience as an Operations subject matter expert, with at least 5 years demonstrated relevant experience.
  • In-depth understanding of entire MS Office suite.
  • Undergraduate degree in a business discipline or a combination of education and experience.
  • Ability to organize a daily workload by priorities.
  • Must be able to meet deadlines in a fast-paced quickly changing environment.
  • A class 5 driver’s license with good driving abstract (no major offences)
  • Ability to travel to different locations across the province
  • Company Vehicle and Fuel Card may be provided