Solutions Analyst

3 weeks ago

Mississauga, Canada Co-operators Full time

Company: CLIC
Department: Individual Insurance & Wealth Management
Employment Type: Regular Full-Time
Work Model: Hybrid 
Language: English is required, French is an asset. 

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.

The Support Analyst provides support to the business unit and external clients regarding business processes and current system applications. As a more senior resource than the Associate Support Analyst, the Support Analyst possesses a breadth of knowledge that enables them to provide this support to multiple business areas.


How you will create impact:

Provide daily support to the business units, resolving complex business, system, and work-flow or process problems.

Provide ongoing client support for business applications, projects and implementations.

Proactively review functions and workflows to identify solutions and opportunities to improve systems and business processes.

Make changes to system configurations to the specifications of business requirements.

Solicit business requirements for reports and develop detailed specifications.

Provide training to business unit staff on business applications and business processes.

Provide data submission requirements to external/internal clients.

Plan and conduct user acceptance testing and sign-off that system changes are ready to implement as authorized.

How you will succeed:

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

You have strong communication skills to clearly convey messages and explore diverse points of view. 

You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

You have a minimum of 3 years’ experience working with business systems in an insurance environment.

Yellow Belt Lean level or equivalent experience.

What's in it for you?

Training and development opportunities to grow your career.

Flexible work options and paid time off to support your personal and family needs.

A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

  • Supply Chain Solutions Analyst

    2 days ago

    Mississauga, Canada Think Logistics Inc. Full time

    **Supply Chain Solutions Analyst - Recent Grads Welcome!** We are looking for an ambitious and energetic individual who will contribute to our growth and development. Think Logistics fulfills e-commerce and retail clients in a rapidly growing industry. One of the core focuses is innovations. For example, we are one of the first to implement KIVA systems in...

  • IT Business Solutions Analyst

    2 hours ago

    Mississauga, Canada JTI Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from . This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves , and they are given the...

  • Help Desk Analyst

    1 month ago

    Mississauga, Canada JAGWILL SOLUTIONS INC Full time

    Education: No degree, certificate or diploma - Experience: 7 months to less than 1 year **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • Sr eCommerce Business Analyst

    3 weeks ago

    Mississauga, Canada Tundra Technical Solutions Inc. Full time

    Position Title: Senior Ecommerce Business AnalystLocation: Etobicoke (Hybrid – 1-2 days per week)Duration: 6 months (extendable)Job Description: We are seeking a highly experienced Senior Ecommerce Business Analyst to join our team on a 6-month contract basis. The ideal candidate will have a strong background in scoping and implementing ecommerce projects...

  • Business Analyst

    1 month ago

    Mississauga, Canada Ritchoiz Manpower Solutions Full time

    **Duties & Responsibilities**: - Lead the assessment of business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks, and cost vs. benefits - Analyze the solution’s viability to meet project timelines and quality. Recommend...

  • help desk analyst

    1 month ago

    Mississauga, Canada JAGWILL SOLUTIONS INC Full time

    Education: No degree, certificate or diplomaExperience: 7 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • help desk analyst

    1 month ago

    Mississauga, Canada JAGWILL SOLUTIONS INC Full time

    Education: Expérience: EducationNo degree, certificate or diplomaTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • SAP Financial Analyst with Fico

    2 days ago

    Mississauga, Canada Epsilon Solutions Full time

    **Role: SAP Financial Analyst with FICO** **Work location: Mississauga ( L4W 5S7)/ Office Location** **JOB DESCRIPTION** - **Resource to support IMAX Finance business team in streamlining and optimizing their business processes, document them, train users, and quickly understand our business.**: - **This person will closely work with IMAX SAP FICO...

  • Service Desk Analyst

    4 weeks ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • Service Desk Analyst

    1 month ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • Supply Chain Solutions Analyst

    7 days ago

    Mississauga, Canada Radiant Canada Full time

    Radiant offers a complete range of industry-leading transportation and warehousing solutions to businesses around the globe by leveraging our extensive network of carrier partners across all modes. Radiant provides customized logistics solutions that create value and increase profitability for our customers. Radiant Canada is a learning environment in which...

  • Help Desk Analyst

    1 month ago

    Mississauga, Canada CollaBrain IT Solutions Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 7 months to less than 1 year - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...

  • IT Business Analyst-vdi, Citrix, Aws, Vmware

    1 month ago

    Mississauga, Canada Compest Solutions Inc Full time

    **IT Sr. Business Analyst - Virtual Desktop and Virtual Application Services** **Domain **Pharma/Biotech **Location: Mississauga, ON (**REMOTE**)** **Experience 8 to 10Yrs** **Rate CAD$68/hr on Inc/Corp to Corp** This consultant will work under the Client IT PMO. - Senior Business Analyst who has worked on highly complex initiatives ** Background in in...

  • Information Technology

    1 month ago

    Mississauga, Canada Pronext IT Solutions Inc Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...

  • software technical support analyst

    1 month ago

    Mississauga, Canada XIT SOLUTIONS CANADA INC. Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for...

  • software technical support analyst

    1 month ago

    Mississauga, Canada XIT SOLUTIONS CANADA INC. Full time

    Education: Expérience: EducationBachelor's degreeTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • Analyst, Systems Technical Support

    1 month ago

    Mississauga, Canada Yeti Tech Solutions Ltd Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Quality Assurance Analyst with Payments Domain

    1 month ago

    Mississauga, Canada Compest Solutions Inc Full time

    **Quality Assurance Analyst with payments domain experience** 7100 W Credit Ave, Mississauga, ON L5N 5N1, Canada (**HYBRID**) Rate: CAD $70/hr. on INC/ Corp to Corp 10+ years experienced senior profiles required **Job Summary** - **EMV, Contactless (NFC), Secure Remote Commerce (SRC), 3D-Secure, TSM/TSP and Mobile Wallets.J34** **- Experience in EMV,...

  • Business Analyst

    4 days ago

    Mississauga, Canada US Tech Solutions, Inc. Full time

    The Business Analyst (BA) is a self-starter with expert-level Business Analysis capabilities, a passion for transforming healthcare, a high level of flexibility, and a commitment to delivering value to patients. They must be an effective negotiator, leader, and communicator when partnering with client/client’s global Technical Operations business units,...

  • Bioinformatics Analyst

    1 month ago

    Mississauga, Canada Compest Solutions Inc Full time

    **Statistical Bioinformatics Analyst** **Rate CAD$/hr. on Inc/Corp to Corp** Responsibility for data processing, annotation, and statistical analysis for Biomarker data within the assigned project. **Qualifications** - Ph.D. or MSc in Computer Science, Statistics, Computational Biology, or related field with 5+ years of experience. - Excellent in-depth...