Contact Centre Representative I

4 months ago

Sydney, Canada MCI, LC Full time

POSITION OVERVIEW

CALL CENTRE REPRESENTATIVE I (ENTRY-LEVEL)

We are looking for entry-level call centre representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering incoming and outbound calls, handling customer questions and complaints and seizing opportunities to upsell products when they arise. Candidates should have a social and positive demeanor, a positive work ethic, and have a track record of working well with customers.

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

...

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound and outbound contacts in a courteous, timely, and professional manner Ensure first call resolution through problems solving and effective call handling  Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Lead fact-finding discussions to determine the best options for the customer Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

Qualifications

Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience

CONDITIONS OF EMPLOYMENT

Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options Paid Time-Off Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,

.

  • Contact Centre Representative I

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job SummaryMass Markets is seeking a highly motivated and customer-focused Contact Centre Representative I to join our team. As a Contact Centre Representative I, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.Key...

  • Contact Centre Representative I

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Contact Centre Representative IJob Summary:We are seeking a highly motivated and customer-focused Contact Centre Representative I to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails,...

  • Contact Centre Representative

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Entry-Level Contact Centre RepresentativeAre you a customer-focused individual looking for a challenging and rewarding role in a dynamic environment? We are seeking an Entry-Level Contact Centre Representative to join our team at Mass Markets.Job Summary:We are looking for a highly motivated and customer-centric individual to join our contact...

  • Contact Centre Representative I

    4 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW CALL CENTRE REPRESENTATIVE I (ENTRY-LEVEL) We are looking for entry-level call centre representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering incoming and outbound calls, handling customer questions and complaints and seizing...

  • Contact Centre Representative II

    4 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW CALL CENTRE REPRESENTATIVE II (EXPERIENCED) We are looking for experienced call centre representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service...

  • Contact Centre Representative II

    4 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW CALL CENTRE REPRESENTATIVE II (EXPERIENCED) We are looking for experienced call centre representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will work directly with customers to respond to inquiries, manage complaints, troubleshoot customer service...

  • Sydney Contact Center Representative

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Sydney Contact Center RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Contact Center Representative to join our team in Sydney. As a Contact Center Representative, you will be responsible for providing exceptional customer service and sales support to our clients across various industries.Key...

  • Entry-Level Contact Centre Representative

    4 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTRE REPRESENTATIVE (FULL-TIME ) We are looking for entry-level call centre representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints, and...

  • Entry-Level Contact Centre Representative

    4 months ago

    Sydney, Canada Mass Markets Full time

    POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTRE REPRESENTATIVE (FULL-TIME ) We are looking for entry-level call centre representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering inbound and outbound calls, handling customer questions and complaints, and...

  • Sydney Contact Center Representative

    5 days ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    About the Role:We are seeking highly motivated and reliable individuals to join our team as Contact Center Representatives in Sydney, NS. As a Contact Center Representative, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls.Key Responsibilities:Handle customer inquiries and resolve issues in a...

  • Customer Service Representative I: Deliver Exceptional Customer Experiences

    5 days ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Company OverviewMCI, LC is a leading provider of innovative customer experience solutions, dedicated to empowering businesses to thrive in today's fast-paced market.Salary and BenefitsWe offer a competitive salary package commensurate with experience, ranging from $45,000 to $60,000 per annum, plus benefits including medical, dental, and vision coverage...

  • Customer Service Representative

    3 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    POSITION OVERVIEWENTRY-LEVEL CONTACT CENTRE REPRESENTATIVE (FULL-TIME )In a fast-paced and dynamic environment, MCI, LC is seeking entry-level customer service representatives to provide exceptional support to our clients. As a key member of our contact centre team, you will be responsible for handling inbound and outbound customer calls, resolving issues,...

  • Contact Center Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Entry-Level Contact Center AgentJob Summary:We are seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team at Mass Markets. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key...

  • Customer Service Representative

    7 days ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job DescriptionThis is a fantastic opportunity to join our dynamic team at Mass Markets as a Customer Service Representative in our Contact Center. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences, ensuring that our clients' needs are met, and resolving any issues that may arise.About the RoleWe are...

  • Customer Service Representative II Position

    6 days ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Company OverviewMCI, LC is a dynamic and growing company that values its employees. As a Contact Centre Representative II, you will play a crucial role in providing exceptional customer service to our clients.

  • Experienced Contact Center Supervisor

    1 month ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Experienced Contact Center SupervisorMass Markets is seeking an experienced contact center supervisor to lead our team of customer service representatives. As a supervisor, you will be responsible for ensuring the highest level of customer satisfaction while meeting or exceeding sales and productivity targets.Key Responsibilities:Lead a team of...

  • Customer Service Representative

    4 weeks ago

    Sydney, Nova Scotia, Canada MCI, LC Full time

    Position OverviewEntry-Level Contact Centre Representative (Full-Time)We are seeking a highly motivated and customer-focused individual to join our contact centre team as an entry-level contact centre representative. In this role, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls,...

  • Call Center Sales Representative I

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Position OverviewCall Center Sales Representative I (Entry-Level)We are seeking highly motivated and customer-focused individuals to join our team as Call Center Sales Representatives. In this role, you will be responsible for making outbound calls to new prospects and current customers, selling new products, upselling existing ones, and providing customer...

  • Call Centre Representative

    4 months ago

    Sydney, Canada MCI, LC Full time

    POSITION OVERVIEW CALL CENTRE REPRESENTATIVE (FLEXIBLE SCHEDULE) Join our team and grow with us! We are now hiring Call Centre Representatives for various shifts to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and...

  • Experienced Contact Center Team Lead

    4 weeks ago

    Sydney, Nova Scotia, Canada Mass Markets Full time

    Job Title: Experienced Contact Center SupervisorJob Summary:We are seeking an experienced contact center supervisor to join our team at Mass Markets. As a contact center supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead a team...