Sydney Contact Center Representative

1 day ago


Sydney, Nova Scotia, Canada Mass Markets Full time

About the Role:

We are seeking highly motivated and reliable individuals to join our team as Contact Center Representatives in Sydney, NS. As a Contact Center Representative, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate information and respond to customer needs with empathy and understanding
  • Upsell customers on new products and services to meet their needs
  • Work collaboratively with the team to achieve sales targets and exceed customer expectations

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system

Benefits:

  • Competitive salary range $45,000 - $65,000 per year
  • Opportunities for advancement and career growth within the company
  • A fun and engaging work environment with a dynamic team
  • Casual dress code and flexible work arrangements
  • Cash and prize contests to recognize outstanding performance

What We Offer:

MCI is a leading provider of business process outsourcing solutions, and we offer our employees a comprehensive benefits package, including medical, dental, and vision coverage options, paid time off, and advancement opportunities.

Why Join Us:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. We offer a competitive salary and benefits package, as well as opportunities for career growth and development within our company.



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