Customer Service Representative I: Deliver Exceptional Customer Experiences
5 days ago
Company Overview
MCI, LC is a leading provider of innovative customer experience solutions, dedicated to empowering businesses to thrive in today's fast-paced market.
Salary and Benefits
We offer a competitive salary package commensurate with experience, ranging from $45,000 to $60,000 per annum, plus benefits including medical, dental, and vision coverage options, paid time-off, and advancement opportunities.
About the Role
We are seeking a highly motivated and customer-focused Contact Centre Representative I to join our dynamic team. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls, providing exceptional service, and ensuring customer satisfaction.
Job Description
Key responsibilities include:
- Handle incoming and outgoing calls in a professional and courteous manner
- Provide accurate and timely responses to customer inquiries
- Resolve customer complaints and issues through effective problem-solving and communication
- Utilize knowledge base and training to answer customer questions and follow company policies and procedures
- Meet or exceed performance metrics and targets
Requirements and Qualifications
To succeed in this role, you must have:
- A high school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
- High reliability and attendance record
Benefits and Advantages
In addition to a competitive salary and benefits package, we offer a fun and engaging work environment, casual dress code, and opportunities for advancement and professional growth.
Physical Requirements
This role requires sitting/standing for long periods while using a computer and telephone headset. Occasional movement about the office may be required to accomplish tasks.
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