Customer Service Representative I: Deliver Exceptional Customer Experiences

5 days ago


Sydney, Nova Scotia, Canada MCI, LC Full time

Company Overview

MCI, LC is a leading provider of innovative customer experience solutions, dedicated to empowering businesses to thrive in today's fast-paced market.

Salary and Benefits

We offer a competitive salary package commensurate with experience, ranging from $45,000 to $60,000 per annum, plus benefits including medical, dental, and vision coverage options, paid time-off, and advancement opportunities.

About the Role

We are seeking a highly motivated and customer-focused Contact Centre Representative I to join our dynamic team. As a key member of our customer service team, you will be responsible for handling inbound and outbound calls, providing exceptional service, and ensuring customer satisfaction.

Job Description

Key responsibilities include:

  • Handle incoming and outgoing calls in a professional and courteous manner
  • Provide accurate and timely responses to customer inquiries
  • Resolve customer complaints and issues through effective problem-solving and communication
  • Utilize knowledge base and training to answer customer questions and follow company policies and procedures
  • Meet or exceed performance metrics and targets

Requirements and Qualifications

To succeed in this role, you must have:

  • A high school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite and Windows operating system
  • High reliability and attendance record

Benefits and Advantages

In addition to a competitive salary and benefits package, we offer a fun and engaging work environment, casual dress code, and opportunities for advancement and professional growth.

Physical Requirements

This role requires sitting/standing for long periods while using a computer and telephone headset. Occasional movement about the office may be required to accomplish tasks.



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