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Customer Service Representative

4 months ago

Hamilton, Canada Thos. R. Birnie & Sons Full time
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Training & development

The Opportunity 


We have a an opening for a full-time Customer Service Representative in our call center. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include:

  • Receive incoming calls in a professional and courteous manner
  • Convert calls into booked service appointments
  • Make outbound calls, following up on recent service visits
  • Prioritize and coordinate the scheduling of services
  • Maintain and update our customer database with accurate information
  • Other administrative duties as assigned

Job Type: Full Time

Job Location: Our Customer Service Representatives are are expected to report in person to our office location for each scheduled shift.

What We Offer:


  • Supportive and friendly office team environment.
  • Competitive wages.
  • Health & dental benefits.
  • RRSP plan with company match.
  • Culture building events.
  • Training and resources to help you learn and grow

What We Need From You:


  • Minimum two years of customer service experience. 
  • Experience in a call center environment is preferred.
  • Open availability.
  • You are a great communicator and are able to connect and build positive relationships with customers and your team. 
  • You are detail-oriented with the ability to multitask.
  • You demonstrate a positive attitude and are willing to learn and grow.
  • You are customer service focused.

About Us

Thos. R. Birnie & Sons is an original family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. We specialize in residential plumbing and drain services. Our team is dedicated to enhancing the lives of the people we meet daily, and we have been for generations Check us out by visiting our website: www.birnie.pro

Equal Opportunity Employer