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Customer Care Representative
3 weeks ago
At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person, at kiosks and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion service delivery transformation. If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a Customer Care Representative may be for you Note: - Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level - Starting salary for the CSR - 2T level $25.10 per hour
What can I expect to do in this role?
You will: - provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment - provide interpretation of guidelines, directives and procedures - provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration) - provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution - process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents - collect and process payments, issuing refunds, and reconcile payments with transactions - maintain files and electronic database systems - produce a variety of reports and correspondence
**How to Apply**:
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
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