Customer Service Representative

2 weeks ago

Hamilton, Canada CHADWICK'S & HACK'S Full time

**OVER 68 YEARS OF PROVIDING GOOD OL’ CUSTOMER SERVICE**

Established in 1953, we’ve been serving hard-working Canadians for over 68 years and pride ourselves on Good Ol' customer service. Year after year, Chadwick’s & Hack’s has been the proud recipient of Reader's Choice Awards for Best Customer Service, Fireplace Store, BBQ Store, Vacuum Store, and Appliance Store. At Chadwick’s & Hack’s, we make sure that you’re taken care of every step of the way.

Over the course of the last 5 years, our business has grown significantly. To help us continue to grow and deliver a top-notch customer experience we've got an immediate opening for a customer service associate to join our team.

**ARE YOU A CUSTOMER SALES & SERVICE PRO LOOKING FOR YOUR NEXT OPPORTUNITY?**

We are expanding our Customer Service Team and we're looking for a passionate, customer service-obsessed service representative to join our team here at Chadwick’s and Hack’s.

We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs so if this sounds like you, we want to hear from you

**CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES**:

- You will be selling and suggesting amazing complimentary products to our customers to enhance the outdoor cooking and outdoor entertaining needs, fireplace and hearth products, as well as small appliances, and the accessories that we carry.
- You will track, record, and prioritize customer support issues based on urgency and impact, and you will work with Management as necessary to expedite resolutions to any issues impacting our customers.
- You will manage the customer order process including reviewing inventory availability, order confirmations, shipping notices, customer returns, etc.
- You will communicate with the warehouse team regarding any order discrepancies, missing items, shipping, and inventory issues affecting customer orders and work to create the most positive experience for our customers.
- You are our front line of fraud prevention and will follow suspicious order investigation protocol to minimize and mitigate fraud.
- You will handle all customer inquiries/concerns/issues with courtesy, professionalism, and respect.

**CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS**:

- Love to BBQ, grilling knowledge, or a foodie willing to learn.
- Passionate about interiors and how hearth products can enhance indoor and outdoor spaces.
- Self-starter who is curious and will research and learn about the products we carry, and the services that we offer.
- Minimum 2-year sales, and customer service experience.
- High School Diploma or equivalent.
- Strong communication skills (verbal and written).
- Background in Retail and/or Customer Service.
- Proficient in Microsoft Office, Shopify, Zendesk.
- Exceptional interpersonal and communication skills.
- Effective problem-solving skills.
- Team player who works well in a team-oriented environment.
- Able to work independently with mínimal supervision.
- Takes initiative with a “can-do attitude” and the desire to “make things happen” and is highly accountable.
- Ability to work effectively with speed and urgency in a high-productivity environment.
- Bilingual (English & French) would be an asset.

**SOUNDS LIKE A GOOD FIT? APPLY TODAY**

**Salary**: From $17.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-03-25

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