Supervisor, Service

6 months ago


Vaughan, Canada CAA Club Group Full time

Position Details


What You Will Do

Coaching, developing and motivating Support Associates to ensure that they are meeting expectations against key performance indicators and achieving their career objectives Deliver on profitable growth through a commitment to providing exceptional customer experience to members Provide immediate and ongoing feedback and mentoring to employees regarding their performance and development Participate in Insurance business planning as well recruitment and workforce planning Assist with projects and initiatives to help meet the organizations strategic goals Manage, analyze and optimize revenue, retention, underwriting goals and customer experience quality levels results Support an environment that encourages high performance, high engagement and career growth Lead staff meetings to review department and corporate results Implement new policies and procedures, and conducting regular ensure compliance with all company underwriting guidelines Work with business partners to help achieve organizational objectives

Who You Are

Must have OTL (Other Than life) license Post-secondary education in Insurance of business-related field preferred 2 -4 years Insurance experience Effective business decision making attributes Excellent customer service and interpersonal skills Exceptional written and verbal communication skills Excellent organizational, time management, project management and planning skills are essential Superb leadership abilities to maximize team performance and organizational success

What’s in it for you:  

Competitive salary Annual bonuses and merit increases 3 weeks’ vacation Flexible benefit plan Defined Contribution Pension Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.


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