Restaurant Manager

5 months ago

Toronto, Canada Hornblower Cruises and Events Full time

City Experiences is seeking a Restaurant Manager for our City Cruises operation in Toronto.

*Please note, this is a seasonal contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

Inspired by a commitment to excellence, the food & beverage team at our Company creates unforgettable memories for our guests. The Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations. The Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the city’s team. 

Crew Benefits:

Competitive Wage Retention Bonus - up to $ Complimentary Cruise Tickets & Uniforms Complimentary Crew Meals Crew Recognition Awards Crew Referral Program - up to $ per referral Crew Events Paid Training

Essential Duties & Responsibilities:

Customer Service:

Provides exceptional hospitality to guests and shipmates as prescribed in RESPECT Service System. Rotates as shift manager and ensures adherence to cruise scripts, supervision of staff, quality meal service and entertainment. Gathers necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.) Conducts daily stand-up briefing and communicates to employee all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures). Maintains highest standards of safety for customers and staff. Maintains highest standards of sanitation in accordance with local regulation and corporate guidelines. Develops and executes programs that improve the level of service and product quality. Tracking and adjusting performance onboard based on quality scores from guests. Delegates pre-cruise and post-cruise duties to staff and follows up the completed tasks.

Leadership and Teamwork:

Leads by example; maintains highest level of professionalism, integrity, and sound work habits. Ensure appropriate staffing level. Direct, on floor monitoring of all front staff. Delegates pre-cruise and post-cruise duties to staff and follows up the completed tasks. Develops strong teamwork within the crew. Assists in hiring, training, development, and retention of all restaurant shipmates. Helps develop and execute shipmate incentive programs. Arranges services for special events. Prepare alcoholic & non- alcoholic requisition form for next cruise/event. Maintains good relationship with other departments (marine, sales, and administration).

Administration:

Attends all scheduled meetings. Oversees weekly inventory and ordering product supplies for Harbour Tour vessels (Oriole & Showboat). Operates all restaurant systems (point of sale, inventory/purchasing system, reservations system). Reconciles onboard cash and credit sales with the point-of-sale system. Reviews timecards for each shift to ensure accuracy. Ordering dry good products for multiple vessels. Managing FOH payroll for multiple vessels as needed. Other duties as assigned by the Director of Food & Beverage or the Food & Beverage Manager.

Requirements & Qualifications:

Minimum of three (3) years restaurant supervision experience. Hospitality or Culinary degree, preferred. Smart Serve Certificate required. Food Handler’s Certificate required. Will be required to be available for work on all major holidays. Mathematical skills (addition, subtraction, multiplication, and division) necessary to interpret reports and budgets. Must be able to: Successfully manage front-line restaurant staff Communicate effectively in oral and written form Train, develop and motivate staff Analyze and solve problems Ability to read, write, and speak English to comprehend and communicate job functions. Demonstrated ability to manage multiple priorities/tasks. Establish and maintain effective working relationships as required by job responsibility. Provide advice/opinion and exercise discretion concerning confidential and sensitive matters. Listen effectively, assesses the situation, determine relevant issues, identify solutions, and gain consensus. Set aside emotional factors and/or validate them in order to discover key/relevant issues. Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications. Must be able to work all shifts including days, weekends, and holidays. Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kg). If required, wear assigned Personal Protective Equipment (PPE) ( non-slip shoes, gloves, weather appropriate dress attire, sun protection).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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