Seasonal Customer Experience Representative

1 month ago

Cambridge, Canada Indigo Books & Music Full time
Job Description

Shift: Operations, 5AM availability required

Schedule: Part-Time

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Use merchandising standards to create a visually appealing, stimulating store
  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

 

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

WELCOME HOME

  • Seasonal Customer Experience Representative

    4 weeks ago

    Cambridge, Canada Indigo Books & Music Inc. Full time

    Seasonal Customer Experience RepresentativePart-timeEmployee Type: SeasonalFull-Time/Part-Time: Part-TimeDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores...

  • Seasonal Customer Experience Representative

    4 weeks ago

    Cambridge, Canada Indigo Books & Music Inc. Full time

    Seasonal Customer Experience RepresentativePart-timeEmployee Type: SeasonalFull-Time/Part-Time: Part-TimeDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores...

  • Seasonal Customer Experience Representative

    1 month ago

    Cambridge, Canada Indigo Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    3 months ago

    Cambridge, Canada Superior Propane Full time

    **Customer Experience Representative** - Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding propane delivery of propane. The Customer Experience Representative will also be...

  • Customer Experience Representative

    3 months ago

    Cambridge, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding propane delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional...

  • Customer Experience Representative

    3 months ago

    Cambridge, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About The Role Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also...

  • Customer Experience Representative

    6 hours ago

    Cambridge, Ontario, Canada Superior Propane Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesBuild and...

  • Customer Experience Representative

    3 months ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Customer Experience Representative - Contract From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 Ref #: ...

  • Customer Experience Representative

    3 months ago

    Cambridge, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Bilingual Customer Experience Representative

    3 months ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Bilingual Customer Experience Representative - Contract From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 ...

  • Customer Service Representative

    3 months ago

    Cambridge, Canada Heidelberg Materials US, Inc. Full time

    **AutoReqId**: 19956BR **Pay Class**: Salaried Non-Exempt **Minimum Pay Rate**: $45,390.00 **Maximum Pay Rate**: $57,307.50 **Department**: Customer Services **Line of Business**: RMC (Ready-Mix Concrete) **Position Type**: Full-Time **Job Posting**: Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future...

  • Customer Service Representative

    2 months ago

    Cambridge, Canada Challenger Motor Freight Inc. Full time

    **Envision**: Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose - to...

  • Customer Service Representative

    3 months ago

    Cambridge, Canada Ontario Mutual Full time

    Customer Service Representative **Salus Mutual Insurance Company has an exciting opportunity for an ambitious Customer Service** **Representative to join our growing team! **The Customer Service Representative will primarily be responsible for supporting agents in the Ridgetown and Blenheim offices by providing information to policyholders, completing...

  • Customer Experience Director

    5 hours ago

    Cambridge, Ontario, Canada Indigo Books & Music Full time

    About Indigo Books & MusicIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job SummaryWe are seeking a highly motivated and experienced Customer Operations Leader to join our team. As a key member of our store operations team, you will be...

  • Customer Experience Representative

    3 months ago

    Cambridge, Canada Indigo Books & Music Full time

    Company Description **5 AM Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Experience Leader

    5 hours ago

    Cambridge, Ontario, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as a Customer Experience Leader. As a key member of our leadership team, you will be responsible for leading the execution of work that contributes to the customer experience and omni sales results.Key ResponsibilitiesCustomer Service and SalesCoach and provide...

  • Customer Care Representative

    3 months ago

    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Cambridge, ON** **Compensation: $45,000-55,000 per...

  • Customer Experience Manager

    6 hours ago

    Cambridge, Ontario, Canada Indigo Books & Music Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to lead the execution of work that contributes to the customer experience and omni sales results. The successful candidate will provide coaching and feedback to Customer Experience Representatives (CERs) on our customer service model and on suggesting and selling our...

  • Customer Care Representative

    3 months ago

    Cambridge, Canada The MEARIE Group Full time

    **Customer Care Representative** - GrandBridge Energy Inc. is the eighth largest municipally owned electricity distributor in Ontario. GrandBridge Energy delivers safe and reliable electricity to 111,000 customers in the City of Brantford, the City of Cambridge, the Township of North Dumfries, and the County of Brant. The team provides safe and reliable...

  • Building Representative

    3 months ago

    Cambridge, Canada Greenwin Corp. Full time

    **Summary**:The Building Representative & Maintenance Technician plays a pivotal role in ensuring the smooth operation and upkeep of residential properties, focusing on both tenant relations and maintenance tasks. This multifaceted position requires a proactive individual with strong customer service skills and a solid understanding of building maintenance...