Customer Service Representative

4 months ago

Cambridge, Canada Heidelberg Materials US, Inc. Full time

**AutoReqId**: 19956BR

**Pay Class**: Salaried Non-Exempt

**Minimum Pay Rate**: $45,390.00

**Maximum Pay Rate**: $57,307.50

**Department**: Customer Services

**Line of Business**: RMC (Ready-Mix Concrete)

**Position Type**: Full-Time

**Job Posting**:
Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates, and ready-mixed concrete. Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.

The Customer Service Representative role is based in Cambridge ON and reports directly to the Sr. Dispatch Supervisor.

**What you’ll get to do**:

- Complete order taking process, data entry, and monitor status of distributed shipments, in addition to offering product information and pricing.
- Sell additional services by recognizing opportunities to up-sell products, explaining new features.
- Conduct pro-active outbound calls to customers to optimize/manage demand for deliveries and build positive customer experiences.
- Work in a team structured environment; collaborate with Distribution team, Sales team, and other ready-mix personnel to execute order/dispatch requirements for all projects.
- Primary point of contact for logistics or quality-related concerns with the responsibility to investigate/troubleshoot issues, implement solutions and resolve problems, and to escalate accordingly.
- Responsible for communicating changes in customer order patterns to Supervisor and sales team.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Demonstrates a commitment to communicating and adhering to safety policies in all work environments and areas. Adheres to all Heidelberg Materials policies and procedures.
- Perform and supports other duties, assignments, and/or projects as required.

**What we are looking for**:

- Must have high school diploma or general education degree (GED).
- Customer service orientation and experience is an asset.
- Related construction field experience is an asset.
- Computer proficiency - experience with Microsoft Office and Command Concrete is an asset.
- Must have excellent English communication skills, both oral and written.
- Must have strong attention to detail.
- Must be punctual, dependable, and committed to a high level of work ethic.
- Must be able to work extended hours in a seasonal work driven market.
- Ability to work under pressure in a fast-paced call center.
- Ability to tactfully and professionally deal with customers both internal and external.
- Excellent interpersonal skills for dealing with teammates; establish trust and relationships.
- Strong ability to multitask; simultaneously manage several projects.
- Sustainable management (i.e. compliance with laws and regulations).
- Professional competence (i.e. geographical awareness - Southwest Ontario; Kitchener, Brantford, etc.).

**Work Environment**:
Role operates in an office environment.

**What we have to offer**:
Comprehensive competitive compensation and benefits package.

Heidelberg Materials is a drug free workplace.

No Search Firms Please.

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