Guest Service Agent Casual
4 weeks ago
Guest Service Agent(Casual)
First impressions areeverything As a Guest Service Agent you will take care ofthe guests from the moment they arrive through to their departureby ensuring they have a memorable experience withus.
What you will bedoing:
Reporting to the FrontOffice Manager your essential job functions include but are notlimited to:
- Provide effective fastservice in a friendly manner
- Check in and outhotel guests according to standards andpolicies
- Monitor for special rates and billingarrangements
- Ensure the highest level of guestsatisfaction by addressing concernspromptly
- Review and prepare for VIP and ALLloyalty members arrivals to ensure a flawless checkinexperience
- Coordinate the storage/delivery ofguest mail/messages/packages including the monitoring processingand distribution thereof
- Other responsibilitiesconnected with Front Office may berequired
PhysicalAspects of Position (include but are not limitedto):
- Constant standingand walking throughout shift.
- Frequent liftingand carrying up to 30 lbs.
- Occasional kneelingpushing pulling lifting.
- Occasional ascendingor descending ladders stairs andramps.
Qualifications:
Yourexperience and skills include:
- Previous frontdesk/reception experience a strong asset
- Musthave effective communication skills
- Knowledgeof Microsoft Windows XP an asset
- Knowledge ofMicros PMS/Opera an asset
- Must have a goodcommand of the Englishlanguage
- Hotel/Hospitality degree or diploma anasset
- Available for shift work includingweekends and holidays
Mustbe legally eligible to work in Canada. The hotel is unable toassist candidates in obtaining work authorizationdocuments.
RemoteWork :
No
EmploymentType :
Parttime
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