Guest Service Agent Casual

4 weeks ago


Edmonton, Canada AccorHotel Full time

Guest Service Agent(Casual)

First impressions areeverything As a Guest Service Agent you will take care ofthe guests from the moment they arrive through to their departureby ensuring they have a memorable experience withus.

What you will bedoing:

Reporting to the FrontOffice Manager your essential job functions include but are notlimited to:

  • Provide effective fastservice in a friendly manner
  • Check in and outhotel guests according to standards andpolicies
  • Monitor for special rates and billingarrangements
  • Ensure the highest level of guestsatisfaction by addressing concernspromptly
  • Review and prepare for VIP and ALLloyalty members arrivals to ensure a flawless checkinexperience
  • Coordinate the storage/delivery ofguest mail/messages/packages including the monitoring processingand distribution thereof
  • Other responsibilitiesconnected with Front Office may berequired

PhysicalAspects of Position (include but are not limitedto):

  • Constant standingand walking throughout shift.
  • Frequent liftingand carrying up to 30 lbs.
  • Occasional kneelingpushing pulling lifting.
  • Occasional ascendingor descending ladders stairs andramps.

Qualifications:

Yourexperience and skills include:

  • Previous frontdesk/reception experience a strong asset
  • Musthave effective communication skills
  • Knowledgeof Microsoft Windows XP an asset
  • Knowledge ofMicros PMS/Opera an asset
  • Must have a goodcommand of the Englishlanguage
  • Hotel/Hospitality degree or diploma anasset
  • Available for shift work includingweekends and holidays

Mustbe legally eligible to work in Canada. The hotel is unable toassist candidates in obtaining work authorizationdocuments.


RemoteWork :

No


EmploymentType :

Parttime


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