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Process Improvement Leader
2 months ago
Process Improvement Leader - Group Operations
Location: Ontario, Canada
Empire Life is looking to hire a Process Improvement Leader to join our Group Operations team
Process Improvement Leaders are expected to perform well for 18 to 36 months prior to moving into other roles appropriately (Project Manager, Business Analyst, Quality Assurance, Developer, Data Analyst, Data Scientist, RPA Programmer, Operations Manager, etc.) and cycle through those roles developing broad and deep skills while increasing both expertise and scope of responsibility. Those showing strongest leadership, execution and process improvement results are targeted to move into bubble assignments on key high impact projects or operational supervision roles within 24 to 36 months.
Why pursue this opportunity
Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.
What you’ll be working on
Leading process improvement projects working with a project team to achieve a step change in key business metrics
Supporting development of Management Systems (process controls, metrics & reporting, training, etc.)
Delivering formal and informal training with the business and new Process Improvement Leaders to train on process improvement methodology.
Work Organization/Project Management: Developing and implementing plans for others, anticipating current and future needs and objectives; managing resources and ensuring tasks are completed on time and within budget
Innovation: Implementing programs that encourage, recognize and reward innovative thinking; supports the introduction of new ideas, methods or processes
Relationship Building: Initiating and building effective relationships with colleagues in other departments, leveraging strong interpersonal and influencing skills to support and develop effective cross-departmental relations and work initiatives
What we’re looking for you to have
Degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, etc.
Mix of skills developed via some combination of education & experience in:
Data Science/Analytics/Visualization,
Process Design & Systems Thinking,
Digital Development Programming,
Project Management,
Business Analytics,
Finance or Economics
Artificial Intelligence
or other related work or educational programs
Fast learner / clear critical thinking skills
Effective and concise communicator
Appropriate technical experience and skill for the initial role focus (or ability to quickly learn it)
Strong leadership skills
Strong self initiative with ability to take ownership of challenges and take appropriate action
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
Competitive uncapped commission, for sales positions
A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program
