Current jobs related to Royal Service Supervisor - Banff - FAIRMONT

  • Dining Services Supervisor

    1 month ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    POSITION SUMMARY: As a key member of the management team at Royal Canadian Lodge, the Food & Beverage Supervisor plays a crucial role in overseeing the operations of our dining and beverage services. This position reports directly to the Food & Beverage Manager and is essential in maintaining high standards of service and quality. ABOUT ROYAL CANADIAN...

  • Royal Service Ambassador

    2 hours ago

    Banff, Alberta, Canada Accor Full time

    Job Title: Royal Service AgentWe are seeking a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency.Key Responsibilities:Promote the hotel facilities and enhance the guest...

  • Royal Service Ambassador

    43 minutes ago

    Banff, Alberta, Canada Accor Full time

    Job Title: Royal Service AgentWe are seeking a dedicated and personable professional to join our team as a Royal Service Agent. In this vital role, you will be the first point of contact for our guests, handling inquiries and requests with exceptional care and efficiency.Key Responsibilities:Promote the hotel facilities and enhance the guest...

  • Beverage Operations Supervisor

    1 month ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    THE OPPORTUNITY: (Royal Canadian Lodge) FOOD & BEVERAGE SUPERVISOR REPORTS TO FOOD & BEVERAGE MANAGER THE COMPANY: InnVest is a prominent independent hotel owner in Canada, boasting a diverse portfolio of over 75 hotels across 18 internationally recognized brands. Our management team is responsible for the daily operations of nearly 70 hotels,...

  • Beverage Operations Supervisor

    1 month ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    THE OPPORTUNITY: (Royal Canadian Lodge) FOOD & BEVERAGE SUPERVISOR REPORTS TO FOOD & BEVERAGE MANAGER THE COMPANY: With a robust portfolio of over 75 hotels, InnVest stands as the largest independent hotel owner in Canada, encompassing 18 globally recognized brands. Our management team also oversees nearly 70 hotels, making us the foremost...

  • Royal Service Agent

    4 months ago

    Banff, Canada Accor Full time

    Company Description Who We Are: Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination. Job Description We are seeking for a...

  • Breakfast Cook

    4 months ago

    Banff, Canada Royal Canadian Lodge Banff & Charlton Resorts Full time

    **THE OPPORTUNITY**: BREAKFAST COOK REPORTS TO BREAKFAST SUPERVISOR, SOUS CHEF, EXECUTIVE CHEF **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company...

  • Food and Beverage Operations Manager

    3 weeks ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    About Royal Canadian LodgeRoyal Canadian Lodge is a leading hospitality company with a portfolio of hotels and restaurants across Canada. We are committed to delivering exceptional guest experiences and superior returns on quality hospitality investment.The OpportunityWe are seeking a highly skilled and experienced Food and Beverage Operations Manager to...

  • Food and Beverage Operations Manager

    3 weeks ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    About Royal Canadian LodgeRoyal Canadian Lodge is a leading hospitality company with a portfolio of hotels and restaurants across Canada. We are committed to delivering exceptional guest experiences and superior returns on quality hospitality investment.The OpportunityWe are seeking a highly skilled and experienced Food and Beverage Operations Manager to...

  • Lounge Attendant

    3 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    About the RoleWe are seeking a highly motivated and customer-focused Lounge Attendant to join our team at the Mount Royal Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.Key ResponsibilitiesCustomer Service: Demonstrate a positive attitude...

  • Lounge Attendant

    3 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    About the RoleWe are seeking a highly motivated and customer-focused Lounge Attendant to join our team at the Mount Royal Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.Key ResponsibilitiesCustomer Service: Demonstrate a positive attitude...

  • Lounge Attendant

    3 weeks ago

    Banff, Alberta, Canada Pursuit Collection Full time

    About the RoleWe are seeking a highly motivated and customer-focused Lounge Attendant to join our team at the Mount Royal Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.Key ResponsibilitiesCustomer Service: Demonstrate a positive attitude...

  • Fairmont Gold Supervisor

    7 days ago

    Banff, Alberta, Canada Accor Full time

    Job Title: Fairmont Gold SupervisorAbout the Role:We are seeking a highly skilled and experienced Fairmont Gold Supervisor to join our team at Fairmont Banff Springs. As a Fairmont Gold Supervisor, you will be responsible for delivering exceptional guest service and ensuring that our guests feel welcomed, cared for, and incredible.Key...

  • Fairmont Gold Supervisor

    7 days ago

    Banff, Alberta, Canada Accor Full time

    Job Title: Fairmont Gold SupervisorAbout the Role:We are seeking a highly skilled and experienced Fairmont Gold Supervisor to join our team at Fairmont Banff Springs. As a Fairmont Gold Supervisor, you will be responsible for delivering exceptional guest service and ensuring that our guests feel welcomed, cared for, and incredible.Key...

  • Executive Chef

    3 weeks ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    The Opportunity:We are seeking a highly skilled and experienced Executive Chef to join our team at the Royal Canadian Lodge. As a key member of our culinary team, you will be responsible for maintaining the highest standards of food quality and presentation, while ensuring exceptional guest experiences.About Us:The Royal Canadian Lodge is a leading...

  • Executive Chef

    3 weeks ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    The Opportunity:We are seeking a highly skilled and experienced Executive Chef to join our team at the Royal Canadian Lodge. As a key member of our culinary team, you will be responsible for maintaining the highest standards of food quality and presentation, while ensuring exceptional guest experiences.About Us:The Royal Canadian Lodge is a leading...

  • Fairmont Gold Supervisor

    16 hours ago

    Banff, Alberta, Canada Accor Full time

    Job Title: Fairmont Gold SupervisorAt Fairmont Banff Springs, we are seeking a highly skilled and experienced Fairmont Gold Supervisor to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcomed, cared for, and incredible.Key...

  • Head Culinary Officer

    3 weeks ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    The Opportunity:We are seeking a highly skilled and experienced Executive Chef to join our team at Royal Canadian Lodge. As a key member of our culinary team, you will be responsible for maintaining the highest standards of food quality and presentation, while ensuring exceptional guest experiences.About Us:Royal Canadian Lodge is a leading hospitality...

  • Head Culinary Officer

    3 weeks ago

    Banff, Alberta, Canada Royal Canadian Lodge Full time

    The Opportunity:We are seeking a highly skilled and experienced Executive Chef to join our team at Royal Canadian Lodge. As a key member of our culinary team, you will be responsible for maintaining the highest standards of food quality and presentation, while ensuring exceptional guest experiences.About Us:Royal Canadian Lodge is a leading hospitality...

  • Fairmont Gold Supervisor

    6 days ago

    Banff, Alberta, Canada Accor Full time

    Job Title: Fairmont Gold SupervisorAbout the Role:We are seeking a highly skilled and experienced Fairmont Gold Supervisor to join our team at Fairmont Banff Springs. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcomed, cared for, and incredible.Key...

Royal Service Supervisor

3 months ago

Banff, Canada FAIRMONT Full time
Job Description

Are you ready for an opportunity to lead and inspire? This role is looking for someone who is passionate about innovation and team mentorship and has a natural talent for excellence in guest service and have proven track record for exceeding expectations.

Job Duties Include:

  • Oversee the daily operations of the Royal Service team including but not limited to the operation of the hotel switchboard, dining reservations, pre-registration of Keep In Touch guests, development and recruitment
  • Responsible for the mentorship, motivation, training and development of up to 16 + Switchboard Agents, including performance management and performance reviews
  • Required to create and implement innovative policies and procedures and inspire the colleagues to drive these forward
  • Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded and effectively communicated to Department Heads for appropriate follow up
  • Able to analyze guest feedback relating from a variety of sources to identify trends and implement operational changes to satisfy the guest feedback
  • Ensure a safe environment for our guests and colleagues by adhering and enforcing the hotel's health and safety policies
  • Promote understanding of the hotel's Emergency Procedures working closely with Security and Engineering on Fire Panel response times
  • Other duties as assigned

Qualifications

Your Skills & Qualifications:

  • Minimum 1 year experience in a leadership capacity in a large hotel preferred
  • 2 years of previous front office experience, preferably in a large volume property
  • Excellent knowledge of Micros-Opera PROPERTY Manager, Avaya, Royal Service Manager,  Open Table and Microsoft Office applications are a definite asset
  • Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
  • Excellent written and verbal skills with a high attention to detail required
  • Solutions-orientated, strong interpersonal skills and problem solving techniques
  • Constant sitting, standing and walking throughout shift

Physical Aspects of Position (include but are not limited to): 

  • Lifting - Under 20lbs 90% of Work Time
  • Carrying - Over 20lbs 5% of Work Time 
  • Pulling - Over 20lbs 5% of Work Time                                                                  


Additional Information

Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com