Quality Specialist

2 weeks ago

Newmarket, Canada Southlake Regional Health Centre Full time
We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

Reporting to the Manager of Quality and Patient Safety, the Quality Specialist will work collaboratively with leaders and their teams to support and improve Quality and Patient safety at Southlake Regional Health Centre through guidance, support, subject matter expertise and education. The expectations of this role is achieved by working with teams (staff, physicians, patients and families) across the organization in the analysis of current and future workflows, while identifying opportunities for improvement by designing, developing, testing and implementing change ideas in alignment with the organizations priorities. The successful candidate will strive to be innovative and patient centered, they will help to lead and promote patient safety initiatives using engagement strategies, and developing or modifying processes and policies helping to meet our strategic goals. The successful candidate will work in a team environment and support the organization in leading teams in the Accreditation process.

Qualifications

•Bachelor's degree in Healthcare Administration, Engineering, or current registration with a health professional regulatory body. Master's degree preferred.
•A minimum 3 years' experience in healthcare
•Expertise in Quality Improvement and/or Patient Safety
•Working knowledge in Quality Improvement methodologies including the use of QI tools (e.g., process mapping/flow diagrams, cause, and effect diagrams, pareto charts, affinity diagrams, tree diagrams, 5S, FMEA, etc.) and the IHI Model for Improvement
•Data measurement and analysis pertaining to quality and patient safety highly preferred
•Expertise in patient safety principles and standards
•Proficient in interpretation of clinical documentation
•Excellent analytical, critical thinking, problem solving, negotiation and conflict resolution skills
•Strong interpersonal, investigative, teaching and facilitation skills
•Confident, flexible, service orientated and capable of managing multiple, competing priorities.
•Superior communication skills demonstrated in verbal, written and presentation capacity
•A leader who is able to establish credibility with all levels of the organization, challenging the status quo and being a catalyst for positive change.
•Very strong attention to detail and process orientation
•High level of integrity, trust and creditability
•Demonstrated ability to work independently and with multidisciplinary teams
•Proficiency in Visio, MS Office: Word, Excel, MS Project, and PowerPoint
•Knowledge of incident management reporting systems (rL Datix) is an asset
•Collaborate with clinical programs to implement recommendations that improve patient and staff safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing recommendations.
•and ability to assist with quality improvement planning process, monitor quality indicators and other quality initiatives/action plans, and report in collaboration with clinical program teams
•Offer training and builds capacity for physicians and clinical staff to enhance their understanding of Quality Improvement initiatives within the healthcare system as it relates to their department/portfolio.
•Supports and facilitates ongoing readiness and preparedness for Accreditation, prepares updates, presentations and status reports on Accreditation
•Assist and coach others on the development of Accreditation action plans, how to interpret and standards and address gaps
•Participate in development of department's annual goals & objectives
•Build trust with staff and peers through excellence, respect, integrity, and compassion.
•Be a champion for patient safety and quality improvement
•Demonstrated excellence in communication, both written and verbal
•Demonstrated problem assessment skills
•Demonstrated commitment to customer service and teamwork
•Demonstrated individual leadership skills
•Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
•Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
•Models behaviour that is aligned with the values of Southlake Regional Health Centre.
•Always with compassion
•Power of many
•Serve with purpose
•Every voice matters

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team.

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