Quality Improvement Specialist

2 weeks ago

Newmarket, Canada Southlake Regional Health Centre Full time

Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Reporting to the Director, Quality, Risk and Privacy the Quality Improvement Specialist will facilitate, support, coach and provide leadership for a corporate infrastructure of continuous quality improvement and patient safety. The incumbent will use expert knowledge and skills in quality improvement, to provide current and future state analysis, gap identification and prioritization, consultative support and coaching to hospital programs. In addition, the incumbent will collaborate with clinical and non-clinical programs to ensure their improvement targets are achieved in a sustainable manner.

**Qualifications**:

- Completion of a Bachelor’s degree in a relevant field (i.e. Industrial Engineering, Business Management, Nursing etc.) required
- Master’s Degree in an asset
- 3+ years of experience in a health care organization required
- Understanding of clinical informatics
- Excellent analytical, problem-solving, negotiation and conflict resolution skills
- Data measurement and analysis pertaining to quality and patient safety highly preferred
- Demonstrated experience in project and change management
- Superior verbal, written, listening and presentation communication skills
- Ability to manage multiple, often competing priorities
- Excellent organizational, planning and time management skills
- Very strong attention to detail and process orientation
- Demonstrated ability to work independently and with multidisciplinary teams
- Proficiency in the Microsoft suite of software, including MS Word, MS Excel, MS Project and PowerPoint.
- Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
- Models behaviour that is aligned with the values of Southlake Regional Health Center
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters
- Courage to think differently
Closing Statement

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
- Facilitate the development of our annual Quality Improvement Plan (QIP), including the Narrative, Work Plan, and Progress Report, with engagement from all stakeholders
- Support ongoing change strategies and improvement work with data analysis
- Act as the primary administrator for our SafePoint Incident Reporting System (RL6), setting up and adjusting users and alerts, testing and deploying system changes, etc.
- Provide user training, technical support, report development and data analysis, consultations regarding proposed enhancements
- Work with the vendor for external troubleshooting and is the main liaison with the vendor and Southlake IT for system upgrades
- Provides leadership for identified areas of expertise, including the development, implementation and evaluation of areas of focus.
- Provides support to identified programs by facilitating program quality improvement initiatives and organizational improvement initiatives
- Promotes a culture of quality and high reliability
- Promotes a culture of quality through presentations, interactions and project support with front line teams and leaders.
- Establishes credibility with all levels of the organization to influence others, challenge the status quo and act as catalyst for positive change.
- Plays a key role in supporting program based projects
- Planning and Performance of Quality and Patient Safety
- Completes review and analysis of data
- Keeps current of trends and issues in quality and patient safety
- Identifies strategies to improve quality and patient safety
- Assists with policy and procedure development i.e. conducts review of the literature, guidelines, etc.

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