Specialist, Operations Quality

1 week ago

Newmarket, Canada Celestica Full time

Performs tasks such as, but not limited to, the following:

- Primary focal point for multiple external customers driving positive interaction to achieve high customer satisfaction on scorecard through timely responses and low Delivered Product Quality Levels.
- Lead the team to handle all quality excursions independently, and take effective actions on time.
- Oversee the product & material quality from NPI to mass production.
- Develop the quality control plan for respective area (material/process/product).
- Launching and coordinating RCCA via 8D methodology for customer complaints.
- Monitor and report quality KPI for internal (factory) and external (customer).
- Drive continuous improvement to benefit customer, CLS and supplier.
- Develop and maintain internal quality system, procedures, work instructions and workmanship standards.
- Lead customer/process/product/system/supplier audit and improvement actions follow up.
- Industry standards (e.g. ISO, IPC, J-STD).
- Learn customer specific specifications and monitor compliance to them, and industry standards.
- Actively participate in Compliance audits, ESD and Safety audit etc.
- Follow up the EC (Engineering Change), SPCN (Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate (initiated both externally and internally).
- Coach junior quality staff to improve their quality knowledge.
- Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.

**Knowledge/Skills/Competencies**:

- Strong Knowledge of AS 9100, ISO 9001, ISO 13485, IPC, J-STD, Space Addendum, ANSI ESD standards and processes.
- Experience holding Source Certifying Agent status and knowledge of HPS requirements would be an asset.
- Experience with NADCAP would be an asset.
- Knowledge of software and its uses in generating reports capturing data presenting data in an understandable format.
- Strong knowledge of product and manufacturing processes.
- Knowledge and understanding of the business unit and how decisions impact customer satisfaction product quality ,on-time delivery and profitability of the unit.
- Knowledge of quality tools such as FMEA, PMP, SPC, 8D methodology, etc.
- Knowledge of Six sigma and Lean Kaizen.
- Ability to effectively communicate with a wide variety of internal and external customers.

**Physical Demands**:

- Duties of this position are performed in a normal office environment.
- Duties may require repetitive manual movements (e.g., keyboarding), carrying, pushing or pulling light objects, (under 5 kg.), carrying, pushing or pulling heavy objects (over 5 kg.), crouching, climbing
- Sustained visual concentration on small areas, such as monitors, screens, precise eye/hand coordination, sustained visual concentration on numbers, legal documents

**Typical Experience**:

- 5 to 12 years.

**Typical Education**:

- Bachelor’s degree in related field.

**Notes**:
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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