Quality Assurance Specialist

5 months ago

Newmarket, Canada telMAX Inc. Full time

telMAX is a young and vibrant company based in York Region. We have ambitious plans to bring the residents of the area the latest Fibre Optic based Internet, TV, and Phone services. We stand out from the crowd, PC Magazine awarded us Canada’s fastest internet, and our rapidly expanding base of customers agree.

We build and own our network, we don’t depend on other operators for our connectivity, as a result we are investing in our technology, our employees, and our customers. From a small seed we are now the largest privately funded infrastructure investor in York Region.

The Quality Assurance Specialist is responsible for maintaining the accurate delivery of locates to our contractors reducing the risk of damages to utility assets. This role requires a passionate and self-motivated individual to ensure the completion of accurate and timely locates by our Locators while providing damage prevention training and education to locators and excavators.

A solid understanding of the damage prevention industry and the locate process.

**At telMAX, you can count on**:
**Safety**: We at telMAX ensure the safety of our communities, customers, contractors, and employees.

**Integrity**:telMAX shows integrity in everything we do. Our commitment to integrity, value creation and social responsibility reflects our culture.

**Respect**:We at telMAX strive to conduct ourselves in a responsible and ethical manner, while respecting and supporting the communities and cultures we work with.

**Inclusion**: telMAX has created an environment that welcomes, respects and fosters diversity, equity, and inclusion.

**Accountability**:telMAX is passionate about delivering on our commitments.

**Key Responsibilities**:

- Perform audits of locates per telMax’s protocols for quality, individual performance, near-miss and damage monitoring response.
- Generate audit, inspection, and investigation reports.
- Monitor performance levels of Locators to ensure timely, safe, and accurate locate reports.
- Perform health and safety inspections.
- Provide locate technical assistance to Locators - on-site and remotely.
- Generate audit, inspection and investigation reports.
- Follow up with Locator on corrective actions, provide additional support/training when required.
- Monitoring to ensure that corrective actions and work method adjustments are carried out by Locators.
- Deliver seasonal training.
- On-call coverage (24/7) for emergency locates - including performance of locates as required.
- Contractor engagements to enforce the requirement for utility locates and ensure safe excavation practices.
- Perform damage investigations to determine root cause and corrective action.
- Prepare quality audit programs and schedule; coordinate and perform internal quality audits.
- Creates and implements company quality standards.
- Maintains effective communication with our partners, including customers, suppliers, and subcontractors.

**Requirements**:

- Six‐plus years of previous experience in Quality Assurance/Damage Prevention and Five-plus years of Utility Locating experience.
- Ability to develop and maintain positive working relationships and work within a team environment.
- Excellent interpersonal, organizational and communication skills
- Ability to think analytically.
- Proven technical knowledge of the asset damages and the locate industry.
- ORCGA DPT100/DPT200 trained is an asset.

**Working conditions**:

- This role is comprised of a combination of field (80%) and Office (20%) work. A Valid Ontario G class driver’s license and maintenance of a responsible driving record is required.
- Some overtime will be required to attend community meetings and conferences.

**Benefits**:

- Casual dress
- Company events
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Quality Assurance / Damage Prevention: 6 years (required)
- Utility Locates: 5 years (required)

Ability to Relocate:

- Newmarket, ON: Relocate before starting work (required)

Work Location: In person

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