Assistant Manager, Highland Road

2 weeks ago

Kitchener, Canada PartSource Full time

The Assistant Store Manager is responsible for providing support to the Store Manager and the store teams for execution of all operational directives. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets.

What you’ll do

Leadership:

Continually motivates team and performance through recognition programs, store contests, customer compliments, etc

Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand

Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information

Develop and lead recruiting and hiring strategy for store, maintain a complete team

Operations:

Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards

Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control

Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards

Create and / or monitors the creation of efficient store weekly scheduling for both sales and support functions

Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles

Executes and or delegates delivery of planograms, and merchandising directives

Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies

Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles

Customer Service:

An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same 

Supports the commercial sales team by providing customer service support

Ensures and leads execution of the customer experience, and provides resolution for all customer concerns

Training:

Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support

Create development plans and conduct annual appraisals for management team; to improve any performance gaps

Complete and hold team accountable to complete required training within timeframes

Able to work retail hours including scheduled evenings, weekends and holidays

Who you are

We are looking for individuals who are:

Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales

Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team

Culture and brand ambassadors – you love the work and take pride in our brand 

If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.

What you bring

Minimum of 4 years of experience in a retail environment with 12- 24 months in a leadership role

Fundamental computer skills an asset

Passion for automotive or automotive enthusiasts

Strong knowledge of automotive parts aftermarket industry

A good base of knowledge of automotive operating systems including point of sale

Assets:

Possession of a valid driver's license is an asset

Automotive Training or Certification is an asset

#LI-RC1

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