Store Manager, Fairway Road
3 weeks ago
Customer Service:
Build a Sales Obsessed Culture by providing an exceptional in store customer experience
Responsible to drive outside sales through commercial accounts, new businesses prospecting and exceptional management of customer relationship with CTR dealer partners
Operations:
Delegates and follows up on execution of PS visual compliance standards, store maintenance, pricing standards, planogram and merchandising directives
Responsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory control
Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies
Follows and ensures compliance of all Cash and Audit, and OH&S policies and procedures
Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions
Responsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
Manages regular reconciliations and collections of accounts payable balances for all customer business accounts
Training:
Coaches and develops store and management team
Sets and follows up on individual and store sales goals
Creates development plans and conducts annual appraisals for store team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team
Leads effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
Completes and holds team accountable to complete required training within required timeframes
Ensures execution of the Customer Experience, and provides resolution for all customer concerns
Develops and leads recruiting and hiring strategy for store, maintains a complete team, adhering to IBO standards
Leadership:
Provides mentorship to teams and influences continuous growth
Continually motivates team and performance through recognition programs, in store contests, customer compliments, etc.
Maintain PS performance expectations (feedback/coaching); this includes progressive discipline where necessary
Able to work retail hours including scheduled evenings, weekends and holidays
We are looking for individuals who are:
Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales
Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
Culture and brand ambassadors – you love the work and take pride in our brand
If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be
What you bring
3-5 years retail experience managing a multi-channel business required
Managing and growing B2B business sales
Demonstrated interest in the automotive parts aftermarket industry
Fundamental computer skills an asset
Strong knowledge of automotive parts aftermarket industry
A good base of knowledge of automotive operating systems including point of sale
Assets:
Possession of a valid driver's license is an asset
Automotive Training or Certification is an asset
#LI-RC1
À propos de nous
Chez PartSource, nous sommes fiers que notre personnel soit de véritables professionnels des pièces automobiles et des passionnés de l’entretien automobile qui partagent la passion de leurs clients pour l’entretien des véhicules. C’est cette expérience qui distingue Canadian Tire et sa famille d’entreprises de la concurrence. Joignez-vous à nous, il y a une place pour vous ici
Notre engagement envers la diversité, l’inclusion et l’appartenance
Nous nous engageons à favoriser un environnement où le sentiment d’appartenance est florissant et où la diversité, l’inclusion et l’équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d’une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l’âge, de la capacité perçue, de la langue parlée, de l’orientation sexuelle et de l’identité de chacun. Nous sommes unis dans notre objectif d’être ici pour contribuer à améliorer la vie au Canada.
Accommodements
Nous tenons fermement à notre valeur fondamentale d’inclusion. Nous accueillons et encourageons les candidats issus de groupes en quête d’équité, comme les personnes racisées, les Autochtones, les membres de la communauté 2SLGBTQIA+, les femmes, les personnes handicapées et autres. Si vous avez besoin d’accommodements pour postuler à ce poste ou lors de l’entrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour répondre à vos besoins.
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