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Support Technician Specialist

7 months ago

Vancouver, Canada Quicktech Full time

ROLE : Support Specialist


DESCRIPTION:  Quicktech is looking for a full-time Support Specialist at the Intermediate Level (Tier 2) to remotely join our current talented team of technicians in Vancouver


MISSION : To provide prompt, educated and courteous support resolving the clients' first and second level technical issues. You will also act as an escalation point for tickets that are beyond our entry level technicians' experience.


WHO WE ARE:

We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.


KNOWLEDGE OR ABILITIES REQUIRED:

Sets high standards and goals Shows creativity and innovation Demonstrates strong strategic and critical thinking skills Able to learn and adapt quickly Strong customer relationship skills Shows integrity and honesty Shows proactivity and initiative Has exceptional work ethic Excellent listening and communications skills, both verbal and written Organized, detail oriented and self-motivated Remain calm under pressure Ability to remain in contact with the client thru the completion of the incident Strong problem-solving abilities and ability to think outside the box Ability to meet reasonable deadlines Ability to build positive and collaborative relationships with fellow team members Eagerness to develop professionally Ability to work with little supervision Ability to work on multiple priorities and/or projects simultaneously Ability to switch gears and move on to unrelated issues with ease Ability to provide and maintain detailed documentation on each job Knowledge with networking configurations Experience in Windows 7 Operating Systems to current Experience in Microsoft Office administration Experience with Microsoft 365 Experience with Windows Server management

PREVIOUS EXPERIENCE RECOMMENDATIONS:

2+ years’ experience in computer network management is required Microsoft and / or industry certifications is preferred Experience in managing end client networks is preferred Previous MSP experience is preferred Azure administration experience is preferred AWS administration experience is preferred PowerShell / scripting experience is an asset