Assistant Food

1 month ago

Yellowknife, Canada Nova Hotels Full time

PRIMARY FUNCTIONS

Reporting to the Food & Beverage Manager, the Assistant Food & Beverage Manager is responsible for operations of the Restaurant and Lounge and supporting Banquet operations. The Assistant Manager is required to maintain a flexible schedule and be available to work shift work including weekends and holidays.

Provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members.

DUTIES AND RESPONSIBILITIES

  • Using a "hands-on" approach, assist and supervise the Associates in their duties.
  • Actively promote an environment conducive to high quality customer service and employee relations by being a positive leadership example.
  • Responsible for scheduling, payroll, disciplinary actions, training and mentoring for staff.
  • Coaches and trains the associates on the hotel standards and approved methods of service and cleanliness.
  • Oversee the opening and closing procedures while on shift.
  • Ensure customer concerns are addressed in a timely and professional manner.
  • Access and input minimal information into PMS.
  • Ensure Associates are ready for their shifts and are following policies on appearance standards.
  • Ensure Associates are recognized regularly for their contribution.
  • Document any discrepancies or violations of Nova Standards and Policies
  • Understand and follow Health & Safety policies and security requirements.
  • Ensure maintenance of safety and sanitation standards and policies.
  • Assist with ongoing promotions and events.
  • Assist in Catering/Banquet operations.
  • Help manage liquor, wine and beer inventories. Cost control and ordering.
  • Other duties may be assigned.

Weekly Expectations:

  • Conducts weekly audits, ensure all standards are adhered to; provide coaching to associates during each shift.
  • Ensure all scheduling changes are initialed and approved.
  • Ensure proper communication with shift challenges & suggestions for improvement.
  • Conduct weekly inventories for liquor/ supplies and maintain optimum stock levels to meet customer demand.

Monthly Expectations:

  • Participate in the Monthly Communication Meetings and Health & Safety Meetings.
  • Ensure all incidents are documented & ensure proper training in place for associates to avoid all hazards.
  • Communicates with HR
  • Conduct monthly inventories for liquor / supplies; maintains optimum stock levels to meet customer demand.

Quarterly Expectations:

  • Participate, communicate & encourage attendance to Hotel functions, Goal is 100% attendance.

As Required:

  • Assist with training new team members; CLEARLY outlining expectations & effective training with our Nova Standards.
  • Ensure regular training is conducted with associates for new promotions, menus, etc.
  • Assist HR and F&B Manager in interviews for new team members.
  • Ensure ALL team members are trained on fire safety plan and all emergency procedures within.
  • Assist the F&B Manager in the execution of sales and marketing initiatives.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters.
  • Adheres to all Nova standards, including Uniform, Hygiene and Grooming, Health and

Safety, Fire Safety, and Guest Interactions.

  • Other projects/duties as assigned.

 

JOB SPECIFICATIONS AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Interpersonal Skills: High energy, positive and friendly. Focuses on solving conflict, Maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness. Must have attention to detail.

Cost Consciousness: Conserves organizational resources. Follows cash handling policies to verify funds and maintain accurate and ethical reporting of company finances.

Ethics: Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Commits to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

Initiative: Takes independent actions and calculated risks; Asks for and offers help when needed.

Innovation: Generates suggestions for improving work.

Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations to other employees of the organization. Ability to respond to common inquires or complaints from guests. Strong telephone abilities.

Physical Demands:

Lifting; > 20lbs 50% of work time, Carrying; Under 20lbs 50% of work time, Pulling; Under 20lbs 10% of work time,; constant walking, bending, standing, reaching, and kneeling.

Work Demands:

The work environment is a setting, which has the following conditions: high noise environment; high traffic area for internally and external guests, exposure to equipment such as trolleys, carts, dishes, AV equipment, etc.. There is a potential exposure to theft and/or belligerent guests.

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