Director, Student Services

1 month ago

Calgary, Canada Alberta University of the Arts Full time

The Opportunity

#2425-AU-MP-07

As a member of the Student Affairs leadership team, this role is responsible for championing and integrating equity, diversity, and inclusion, strategic partnerships, and enrollment management principles. Key leadership initiatives include oversight of the Lodgepole Center, the Tutoring & Writing Centre, Student Academic Advising, Learning Assistance services, and international student advising and exchange programs. The Director will serve as the liaison for the Elders Council and the AUArts Students’ Association supporting student interests, promoting inclusion, diversity and overall, ensuring a quality student experience.

Key Responsibilities:

Operational & Budgetary Management

Oversee the human and financial resources of the Student Services portfolio including managing applicable budgets and grants. Manage a team of diverse positions, including departmental planning, workforce planning/recruitment, setting goals, conducting performance appraisals, mentoring, and coaching. Provide direction to the team regarding organizational goals and initiatives including equity, diversity & inclusion.

Program & Service Direction

Provide both strategic and tactical direction of programs and services including the Lodgepole Centre, Student Accommodation, Orientation and Welcome Back programming, International Exchange, Tutoring & Writing Centre, and other events/activities to support student engagement. Monitor programs and services, providing recommendations for process or service improvement and leading the implementation. Evaluate and design policies, procedures & guidelines related to student conduct, behaviour, wellness, and accessibility. Manage both internal and external reporting, including provincial grant funding support. Manage non-academic misconduct student matters.

Community & Student Liaison

Build collaborative and productive relationships with internal and external partners. Act as the liaison with the AUArts Elders Council, representing the organization and leading the partnership of events, activities, and collaborations. Liaise with the AUArts Student Association to target student services and partner on events/activities, with a focus on engagement of a diverse student population. Support the development of the mental health programming plan and reporting as per grant funding. Represent Student Affairs on various committees, taking an active leadership role to recommend and/or implement committee actions.

Qualifications:

The following qualifications have been determined to promote likelihood of

success in the role. In alignment with the principles of inclusion, individuals with an alternative equivalent qualification may be considered.

Graduate degree in a relevant discipline 8-10 years’ experience in supporting student services and wellness, or equivalent 5 years’ experience in a leadership role within a post-secondary institution Demonstrated experience building effective teams and collaborative relationships Demonstrated experience supporting students and ensuring a quality student experience Knowledge of post-secondary legislation, policies, and procedures Proficiency in operational and financial management Demonstrated accomplishment in enhancing student experience, recruitment, and retention is an asset Demonstrated experience liaising with Indigenous Elders, Councils, or organizations is an asset

Competencies:

AUArts has established five common competencies to promote unity of vision and action in the organization. Responsibilities of leaders include the following: 

Healthy Spaces 

Create and maintain a respectful working environment.  Lead by example creating respectful dialogue standards.  Champion expectations related to physical and mental health, safety, and wellness. 

Active Inclusion 

Create and maintain an environment of active inclusion.  Lead by example implementing equity, diversity, inclusion, and accessibility principles.  Champion Indigenous strategies, equity, diversity and inclusion programs, policies, and communications. 

Creative Innovation 

Evaluate current practices and propose innovative solutions.  Lead implementation of projects with a change management focus. Champion change and actively support new initiatives. 

Collaborative Practice 

Create and maintain active collaboration within and between teams.  Lead by example cultivating effective communication throughout the organization. Cultivate strong relationships with internal stakeholders. 

Strategic Leadership 

Create and implement operational plans, reviews, and projects. Ensure policy, budgetary and legislative compliance within department.  Champion employee engagement by establishing and expanding best practices, employee development and continuous learning. 

What We Offer

Comprehensive benefits package including pension and health spending account Annual vacation accrual starting at 24 days, 9 Flex days, Personal days, and other types of leave Paid time off over the University closure from December 24 – 31 Flexible / hybrid work arrangements

The starting annual salary will be dependent upon skills, education and experience.

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