Manager, Program Delivery

Found in: Talent CA C2 - 1 week ago

Toronto, Canada Capital One Full time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Program Delivery

Our Capital One Team

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Working with us

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone. 

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life. 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

 Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One

A day in the life of a Capital One Manager, Program Delivery:

In this Program Manager role, you will be on an exciting journey to drive delivery of highly complex programs that contribute to the strategic goals of the Canada LOB and improve the experiences of our customers. 

Your responsibilities will involve the following: 

Partnering with business leaders to identify, plan, and execute Canada’s top strategic priorities

Leading program planning including scope, objectives, timelines, and governance

Documenting and maintaining key program artifacts such as dashboards, risk and decisions logs, and schedules

Identifying and escalating risks for flawless and on-time delivery of programs

Owning the communication and reporting to a range of stakeholders, adapting to their required level of knowledge and involvement in the program through exceptional stakeholder management

Assisting with day-to-day program activities including scheduling meetings, tracking milestones, decisions, and deliverables

Identifying and implementing improvements to work processes and program management practices

Understanding and evaluating decisions and options analyses

Actively participating in the delivery community of practice, providing high-touch program support to leadership and low-touch program support to Canada business

Developing and maintaining strong client relationships across Canada and the enterprise 

Here’s what you’ll need to be successful:

Excellent communication skills

A passion for problem solving with the ability to lean into challenges 

Solid organizational skills including attention to detail and multi-tasking skills

Self-starter, accepts ownership, must be capable of handling multiple tasks in a fast-paced environment
 

Basic Qualifications:

Bachelor’s degree or equivalent training

5-7 years of experience in delivering projects, preferably in a financial-services setting

2-3 years of management experience with direct reports

Experience working in agile, lean, SAFe environments 

Excellent presentation skills, comfortable presenting to senior leadership

Preferred Qualifications:

Strong Excel, JIRA and Confluence skills; good familiarity with project management tools

PMP or similar certification is a plus

CSPO or similar certification is a plus 

Prosci Adkar or other change management certification is a plus

Proficient with reporting tools, such as Google Sheets and Tableau

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

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