Inbound Sales Advisor
1 month ago
- Location: Remote in Canada
- Shift: 40hrs a week and open to work between 8am to 8pm.
- Mandatory scheduled to work every 2nd weekend
- Job type: Permanent | Full-time
Responsibilities:
- Handle incoming phone inquiries and concerns from members.
- Utilize various systems to address member requests effectively.
- Deliver outstanding customer service while consistently meeting internal quality standards and KPIs.
- Exhibit strong problem-solving abilities while multitasking in a dynamic environment.
- Communicate with empathy and professionalism to build strong relationships with members.
- Be available for varied shifts, including weekends and holidays, and attend all scheduled training sessions (no time off during training).
- Legal eligibility to work and reside in Canada.
- Completion of post-secondary education.
- 2-3 years of experience in customer service.
- Strong communication and interpersonal skills.
- Excellent problem-solving and multitasking capabilities.
- A genuine empathetic communication style.
- Must provide two references from former managers.
- Completion of a double COVID vaccination (verification needed).
- Minimum credit score of 601.
- Willingness to undergo a criminal background check.
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