Sales Advisor
1 month ago
- Location: Remote in Canada
- Shift: 40hrs a week and open to work between 8am to 8pm.
- Mandatory scheduled to work every 2nd weekend
- Mandatory scheduled to work every 2nd weekend
- Job type: Permanent | Full-time
Responsibilities:
- Receive and manage inbound telephone inquiries and concerns from members.
- Navigate through various systems to resolve member requests.
- Provide exceptional customer service, consistently meeting and exceeding internal quality standards and KPIs.
- Demonstrate strong problem-solving skills while multitasking in a fast-paced environment.
- Communicate with empathy and professionalism, fostering strong member relationships.
- Work varied shifts, including weekends and holidays, and attend all scheduled training (no time off during training).
- Legal eligibility to work and reside in Canada.
- Completion of post-secondary education.
- 2-3 years of customer service experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Genuine empathetic communication style.
- Must provide 2 references from previous managers.
- Must have completed a double COVID vaccination (verification required).
- Minimum credit score of 601.
- Willing to undergo a criminal background check.
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