![Septodont](https://media.trabajo.org/img/noimg.jpg)
IT Manager, Service
4 weeks ago
Job Summary
The IT Manager, Service & Support – Americas reports to the Senior IT Manager, Operations and manages all areas of IT Service and Support in the region. Acting as the management level contact for local needs including for the Cambridge site. This includes managing and mentoring the IT staff responsible for service delivery, help desk, and end user computing. This leadership role is a champion of customer centric behaviours, focusing the IT Service and Support team on achieving service levels and enhancing end user computing through customer centric service delivery.
Responsibilities
Delivers cost-effective operations that fully support and enable strategic objectives for the region.
Leads by example, reinforcing expected behaviours within the team, driving a service excellence culture:
Seeing everything through the lens of the customer. Paying attention to the physical environment because everything speaks. Providing service delivery that will create service wows. Developing processes that make employees service heroes for doing an outstanding job.Champions ongoing improvement, and markets I&O to the organization by:
Focusing on customer-facing activities. Acts as the local business partner for the region ensuring customer requirements are understood and facilitating communication with local management teams with specific focus as the first point of contact for the Cambridge site. Managing from a customer value creation perspective using:- Customer value creation metrics (what is important to the business).
- An emphasis on customer-focused problem solving workflows (agile, lean).
- All staff empowered to take proactive action to prevent performance issues. Prioritizing customer-centric behavioural competencies and technical skills for developing and hiring staff:
- Developing behavioural competencies, as well as new technical skills.
- Protecting staff time for development.
Leads the local Service Support function with a mission focused on:
Champion service excellence in:- The onboarding of new employees ensuring all tools and technologies are properly prepared and trained.
- The management of service delivery ensuring the support team and end users are properly prepared for delivery of new or updated services / applications.
- Support help desk (including Incident, Problem, Change, and reporting)
- Deployment and support of employee devices including management of the hardware lifecycle
- Follow up on end user device metrics including hardware, software (i.e. Windows Updates), and security deployments (i.e. disk encryption, endpoint protection) to ensure devices maintain a high level of security and capabilities
Manages help desk and support service levels, including for on-call support outside of regular business hours, to ensure: availability of resources according to business needs (internal and external); and timely escalation of requests/issues.
Leads continuous improvement activities related to service delivery and end user experience liasing with the appropriate I&O teams.
Ensure IT Security playbooks are followed and security incidents are properly prioritized and escalated.
Contributes to the preparation and management of staffing, capital and operations spending plans.
Manages the performance and development of all direct reports.
Responsible for hiring, identifying skill gaps, and appropriate training/development.
Ensures hardware and software assets are tracked and software license compliance is maintained.
Responsible for compliance to GxP guidelines
Qualifications
Education:
Bachelor’s degree in Computer Science or Information Systems, or IT diploma with relevant certification (i.e. ITIL, Lean IT, Microsoft Expert or Architect level).Experience:
Minimum of 5 years of progressive IT experience with diverse enterprise environments including 2 years of experience supervising teams in a technical support/customer service environment. Pharmaceutical, food, or cosmetic industry experience is considered an asset. Demonstrated track record of providing great customer service. Strong team player with the ability to lead and mentor staff, including remotely, as well as within cross-cultural teams. Excellent written and verbal communication skills with diverse teams. Proficiency Portuguese (Brazilian) is an asset. Agile in thought and action with the ability to tackle difficult problems analytically and to make well-reasoned business decisions (business acumen). Demonstrated experience guiding conflict resolution and facilitating employee relations activities. Experience in planning and execution of multi-location projects utilizing formal project management methodology. Proven knowledge of Health and Safety legislation and other Employment related legislation such as the Employment Standards Act. Valid Driver’s license and passport (i.e. eligible to travel Internationally up to 10% of the time). Must be available to work on all shifts. This is a Hybrid role - 3 days office and 2 days WFHWhat we offer
Excellent compensation/benefits package. Bonus and reward programs Discounted gym memberships Programs supporting work life balance Employee recognition program Professional and personal development programs Social events and spirit daysWe are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.
Recruitment Fraud – please be aware of recruitment fraud. Novocol Pharmaceutical of Canada Inc. will never ask for banking information, money or any personal information up front. We will only respond to official applications submitted through our careers site. In addition, we will only use official corporate e-mail addresses (septodont.com or novocolpharma.com) to communicate with applicants. Should you be contacted without submitting an application, please delete the message and advise your e-mail provider.
For Internal
Internal Job Posting Grade 12. The due date for internal applicants to apply for this role is April 1, 2024.
Contract type
Permanent
Candidate criteria
Minimum level of experience required
6-10 years
Position location
-
Food Service Manager
2 months ago
Cambridge, Canada Koho Food Service Full time**Food Service Manager** We are seeking a Food Service Manager to join our team! Operational Duties - Ensure the safe operation of the food services facilities, for employees and customers - Active participation in the Health & Safety Committee. - Assist with the management of day to day operations of all food service locations in the park and any catered...
-
Assistant Food Service Manager
2 months ago
Cambridge, Canada Koho Food Service Full time**Assistant Food Service Manager** Main Duties may include the following: Operational Duties - Ensure the safe operation of the food services facilities, for employees and customers - Active participation in the Health & Safety Committee. - Assist with the day to day operations of all food service locations throughout the park and any catered functions -...
-
Assistant Manager
4 weeks ago
Cambridge, Canada Call It Spring Full time**Call It Spring is seeking an Assistant Manager, please send in your resume!** JOB SUMMARY Reporting to the District Sales Manager and Store Manager, the Assitant Manager acts as a coach and mentor, fostering growth and development for all team members in support of the company’s purpose to build a world of love, confidence, and belonging. KEY...
-
Service Technician, Residential
2 weeks ago
Cambridge, Canada Service Experts Canada Full timeOverview: **Service Technician, Residential** **Reports To**: General Manager and/or Operations Manager **Status**: Full-time, Regular **Category**: Technician **Location Name**: Boehmers **Location Address**: Kitchener, Ontario **Posting #**: 2024-29746 **Posting** **Date**: 3/20/2024 **Closing Date**: 6/20/2024 **This position applies for UNIFOR...
-
Service Technician, Residential
5 days ago
Cambridge, Ontario, Canada Service Experts Canada Full timeOverview:Service Technician, ResidentialReports To: General Manager and/or Operations ManagerStatus: Full-time, RegularCategory: TechnicianLocation Name: BoehmersLocation Address: Kitchener, OntarioPosting #:Posting Date: 3/20/2024Closing Date: 6/20/2024This position applies for UNIFOR Local 975.Join the team of experts and realize your true potentialWhy You...
-
Manager Information and Evidence Management
2 weeks ago
Cambridge, Canada Waterloo Regional Police Service Full timeWith more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a **Manager, Information and Evidence Management. **The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in Southern Ontario that offers the unique combination of a growing urban...
-
Automotive Service Advisor
2 weeks ago
Cambridge, Canada Witmer Auto Service Full timeWitmer Auto Service is currently looking for hire a Service Advisor for our fast-paced service centre. **Duties**: - Greet customers and provide excellent customer service - Schedule service appointments for clients with accurate descriptions for mechanics - Coordinate vehicle inspections with mechanics - Communicate findings to customers, provide accurate...
-
Manager Information and Evidence Management
5 days ago
Cambridge, Ontario, Canada Waterloo Regional Police Service Full timeWith more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a Manager, Information and Evidence Management. The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in Southern Ontario that offers the unique combination of a growing urban...
-
Facilities Service Coordinator
2 months ago
Cambridge, Canada Waterloo Regional Police Service Full time**Type of Employment**: Full Time Permanent **Salary**: $84,441.28 **Location**: Cambridge, Ontario with travel within the region **Condition of Employment**: Monday-Friday Day Shift **Waterloo Regional Police Service** With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a **Facilities Service Coordinator....
-
Automotive Service Advisor
4 days ago
Cambridge, Ontario, Canada Witmer Auto Service Full timeWitmer Auto Service is currently looking for hire a Service Advisor for our fast-paced service centre.Duties: Greet customers and provide excellent customer service Schedule service appointments for clients with accurate descriptions for mechanics Coordinate vehicle inspections with mechanics Communicate findings to customers, provide accurate estimates and...
-
Office Manager
5 days ago
Cambridge, Ontario, Canada Service Corporation International Full timeConsider the possibilities of joining a Great Place to Work SCIC proudly offers part-time, temporary, and seasonal associates benefits, including: Extended Health Drug Coverage, Basic Dental Services, Life Insurance, and AD&D. Eligibility criteria apply. Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a...
-
Funeral Services Assistant Req.127368
2 months ago
Cambridge, Canada Service Corporation International Full time**Job Summary** Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other...
-
Administrative Assistant, Legal Services
4 weeks ago
Cambridge, Canada Waterloo Regional Police Service Full time**Administrative Assistant, Legal Services** **Waterloo Regional Police Service** With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a **Administrative Assistant, Legal Services**. **The WRPS delivers exceptional police services to its residents. The Waterloo Region is a vital and prosperous community in...
-
Materials Management Specialist
5 days ago
Cambridge, Ontario, Canada Waterloo Regional Police Service Full time**Materials Management SpecialistWaterloo Regional Police ServiceWith more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a Materials Management Specialist. The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in Southern Ontario that...
-
Records Management Specialist
4 weeks ago
Cambridge, Canada Waterloo Regional Police Service Full time**Temporary Records Management Specialist (Contract)** **Waterloo Regional Police Service** With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a temporary **Records Management Specialist. **The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and...
-
Assistant Funeral Home
6 days ago
Cambridge, Canada Service Corporation International Full time2 Positions open for this **JOB RESPONSIBILITIES** - Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items - Prepares documents related to services, cremations, maintenance, as directed by...
-
Records & Information Management Specialist
3 weeks ago
Cambridge, Canada Waterloo Regional Police Service Full time**Information Management Specialist** **Waterloo Regional Police Service** With more than 1100 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires _temporary full-time_ **Information Management Specialist(s). **The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and...
-
Information Management Specialist
2 months ago
Cambridge, Canada Waterloo Regional Police Service Full time**Information Management Specialist** **Waterloo Regional Police Service** With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires **Information Management Specialist(s). **The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in...
-
Office Manager
1 week ago
Cambridge, Canada Service Corporation International Full time**Job Summary** Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. **JOB...
-
Service Manager
1 week ago
Cambridge, Canada Cintas Full timeCintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques;...