Client Care Specialist

4 weeks ago


Calgary, Canada VCA Canada Full time
JOB DESCRIPTION

Veterinary Reception, Client Care

Location: Calgary, AB

Calgary Animal Referral and Emergency (;Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our dedicated team.

About the Role

Desired Attributes and Requirements

The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:

Prior experience in customer service and administrative duties

Prior knowledge/or ability to learn medical terminology and VCA Woofware

Exceptional client service skills

Empathetic, nurturing and positive attitude

Skilled in prioritizing needs, open to change and adaptable

Initiative in carrying out assignments independently

Attention to detail with above average time management skills

Must be flexible and available to work shift work (early as 6am and late as 2am), weekdays, weekends and holidays.

Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred

What VCA Canada Offers

We offer great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry leading customer service training through VCA Canada’s Client Experience Program. We support the development and career growth of high performing team members We also offer competitive wages, pet and veterinary discounts, group benefits and paid wellness days.

For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at or

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.



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