Sr. Consultant, Business Effectiveness

5 months ago

Toronto, Canada CIBC Full time

Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu’il faut pour nos clients. 

À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir d’agir. Les membres de notre équipe disposent de ce dont ils ont besoin pour apporter une contribution significative et être valorisés, à la fois pour ce qu’ils sont et ce qu’ils font. 

Pour en savoir plus sur la Banque CIBC, visitez le site .

What You'll Be Doing


The Senior Business Consultant will provide banking center expertise on various operational and change activities, provide input on requirements, impacts, risks, solutions and sprints, and provide a strong overall understanding of the end-user audience. Reporting to the Senior Director, Process Optimization , the Senior Business Consultant is focused on supporting our frontline with operational processes improvements including change initiatives and ensuring compliance to operational processes. You will work closely with Banking Centre leadership and other key partners across CIBC to improve processes and provide support to deliver against operational excellence priorities. 

How You’ll Succeed

Innovative – You can identify, recommend and develop creative solutions that positively impact our frontline employees

Creative/Problem Solver – You can seek out, identify, collect and work with client data to formulate recommendations for optimization in our banking centre environment

Design - processes and workflows which maximize efficiency, maintain high level of client service, and comply with regulatory and audit requirements. Recommend and facilitate process improvement efforts.

Serve (Consult) as a Client Advocate:  Leverage strong knowledge of banking centre processes and operations to provide subject-matter expertise on change initiatives, and to identify and implement improvement recommendations on operations gaps and issues.

Collaboration: Build excellent relationships to foster collaboration with partners and project teams to successfully execute project deliverables.

Communication: Use strong communication to advocate with authority on behalf of the frontline. Demonstrate solid interpersonal skills to collaborate with partners, the project team and other members of Frontline Effectiveness to deliver solutions that are easily adopted by the end-user audience.

Accountability: Demonstrate strong time management and organizational skills with the ability to meet multiple deadlines in a high volume environment.

Who You Are

You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Banking centre data understanding is an asset.

You can demonstrate experience and proficiency in Lean Six Sigma methodologies to drive process improvement and operational efficiency. (It is an asset to have Agile certifications)

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You understand that success is in the details . You notice things that others don't. You are highly organized and comfortable in a strong deadline and detail-oriented environment. Your critical thinking skills help to inform your decision making

You are a strong communicator. Exceptional interpersonal and communication skills (verbal and written) and the ability to use these skills to build relationships and interact effectively with individuals. 

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

Ce que la Banque CIBC vous offre

À la Banque CIBC, vos objectifs sont une priorité. En fonction de vos forces et de vos ambitions en tant qu’employé, nous nous efforçons de créer des occasions qui vous permettront d’exploiter votre potentiel. Notre objectif est de vous offrir une carrière, pas uniquement un chèque de paie.

Nous nous efforçons de vous récompenser de façon personnalisée et pertinente, notamment en vous offrant un salaire concurrentiel, une rémunération au rendement, des avantages bancaires, l’adhésion à un programme d’avantages sociaux*, à un régime de retraite à prestations déterminées* et à un régime d’achat d’actions par les employés, des vacances, du soutien pour votre bien-être et Créateur de moments, notre programme social de reconnaissance basé sur des points.

Grâce à nos espaces et à nos outils technologiques, il devient facile de réunir les grands esprits pour créer des solutions novatrices qui améliorent les choses pour nos clients.

Nous favorisons une culture qui encourage l’expression de vos ambitions au moyen d’initiatives comme la journée Raison d’être, une journée de congé payé dont vous pouvez profiter pour investir dans votre croissance et votre perfectionnement.

* Sous réserve des modalités du régime et du programme

Ce que vous devez savoir

La Banque CIBC s’est engagée à créer un milieu de travail intégrateur où tous les membres de l’équipe et les clients se sentent à leur place. Nous recherchons des candidats dotés d’un large éventail de compétences et offrons une expérience accessible aux candidats. Si vous avez besoin d’une solution d’adaptation, écrivez à .

Vous devez être légalement admissible à travailler au Canada dans les lieux précisés ci-dessus et, s’il y a lieu, détenir un permis de travail ou d’études valide.

Nous pourrions vous demander de remplir une évaluation fondée sur les attributs et d’autres tests de compétences (comme la simulation, la programmation, la maîtrise du français, MS Office). Notre objectif pour le processus de demande est d’en apprendre davantage sur vous et sur tout ce que vous avez à offrir, et de vous donner l’occasion d’en apprendre davantage sur nous.

Lieu de travail

Toronto-81 Bay, 12th Floor

​

​ Type d’emploi

Permanent

Heures de travail hebdomadaires

37.5

Compétences

Améliorations du processus, Communication, Communication interpersonnelle, Gestion du temps, Lean Six Sigma (LSS), Principes Agile, Processus d'opérations, Travail d'équipe

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