Bilingual Mortgage Funding Administrator

3 weeks ago

Toronto, Canada MCAP Full time

The Role

This position is responsible for contributing to the success of MCAP while funding various types of single-family residential mortgages, including bridge financing. The Closing Co Ordinator will be required to ensure data integrity of legal documents and client identification documents.

The Closing coordinators are vital in promoting a professional image to all our business while building and maintaining quality relationships. This position will be responsible for reviewing documentation within prescribed service levels agreements, ensuring compliance with sub-servicing Lender guidelines and identifying any issues so that MCAP, our clients and investors are protected. In addition to reviewing documentation, this role is also accountable for clearing the applicable administrative system tasks.

The Closing Coordinator will also receive and administer all phone calls and emails from law firms and Title Insurers from the instruction stage through to the funding stage. The Closing Coordinator will be required during this process to provide detailed information and training to various paralegals and law firms on how to complete our documentation and be able to answer any questions they may have about the transaction. The position is responsible to prioritize the instructing of the file and review all the completed mortgage documents and any from the law firm, Title insurers and Underwriters based on client requests. They are required to understand the transaction, the changes and ensure these meet all Lender policies. All of the job requirements must be met while providing superior customer service to the law firms, title insurers and internal staff.

Process Documentation

Review and verify loan documents and information provided by solicitors, notaries or title insurers, to ensure all pre-funding requirements are met in time for the funding date. Ensure fully completed Customer Identification (Know Your Client) documentation is provided prior to funding. Identify that the down payment and employment indicated support the information in the file. Ideally, this is provided within 48 hours prior to closing at minimum. Upon receipt of Mortgage Drafts and Request for Funds, review closing dates on documents provided against what is noted on the system to confirm dates have not changed or refer the file back to the Solicitor Review and ensure the first payment date mirror the committed terms as well as correctly identify if client is responsible for property taxes before advancing funds. Ensure the names on the draft mortgage, Customer Identification Verification Form all match to what we have on file, and note any supporting AKA if name differs from application at time of review. Confirm subject property and mailing address, match to what is on the system. If the address differs and an unsatisfactory explanation is provided by the solicitor, file is escalated to the underwriter or manager for review. Ensure all tasks related to the documentation review are completed in accordance with the system requirements/procedures set out per Lender requirements, including rate expiry dates.

Assist with closing related transactions

Manage daily funding reports and prioritizing files based on closing date, then time of document to ensure we are within SLA. Respond to any questions or requests the Lender, law firms/title insurers or internal staff members may have to ensure timely and accurate completion of each mortgage transaction Escalate any documentation or questions to the Manager or Director for review Provide solicitor/title insurer with amendments as required to ensure accurate closing documentation Ensure material changes are communicated to the solicitor/title insurer after the initial instructions are sent. Follow up with law firms/Title insurers 5 day prior to funding and 3 days prior to funding to confirm the mortgage will fund on time and for the receipt of the requisition for funds. Engage Underwriter 5 days prior to funding to obtain conditions for timely closings for purchases if still outstanding Ensure the correct rate is set up on the file prior to funding, per Lender policy. Any files with outstanding conditions refer to the manager immediately Order and review payout statements from the statement department and update information with Atlas as required. Follow-up with solicitors, notaries or Title Insurer on any outstanding conditions, to be satisfied within 48 hours of closing. Liaise with solicitors, notaries or title insurers when we are required to obtain additional documents that were not originally requested at time of closing. Request funds from the Lender in a timely and accurate manner, providing all pre-funding documentation as required by the Lender. Promptly setup delayed closings for files with funds disbursed being returned and ensuring underwriting and the Lender have been advised of funds being returned and new closing date. Ensure any amendments are within your authority referring any amendments outside of your authority to the Manager, Underwriter or Director.

Relationship Management

Ensure documents are within SLA of time sent, regardless of future closing dates. Ability to liaise with third parties such as FCT, FNF, solicitors and notary offices to ensure a smooth funding process and provide a customer service level that demonstrates our strive to be “best in class.” Respond to solicitors’, notaries’ and title insurers’ inquiries post funding or refer them to the appropriate department. Follow-up with solicitors, notaries or title insurer for returned funds, or confirmation of notice of release on holdbacks. Ensure Know Your Customer documentation is received 48 hours prior to funding whenever possible and always prior to funding the mortgage Maintain a 2-hour turnaround time on voicemail and email messages Assist with any questions regarding conditions or Lender policy and guidelines to ensure timely / accurate closing as scheduled

What You Bring To The Team 

Banking, Accounting experience or education in Business Administration would be an asset Experience dealing with clients by phone or in person would be an asset Should have minimum 1-year previous work experience in the service industry Energetic, outgoing and confident Must have the ability to work in a fast-paced environment, with high volumes of information changes Accountable for own performance Must be detail oriented Ability to learn and retain complex information, and then apply and communicate the information to others Computer proficiency a MUST Must have keyboarding skills to enter date while simultaneously navigating through various systems and communicating over the telephone Proficient in Word and Excel, Outlook Experience in a professional environment is a requirement Proven ability to foster relationships Take initiative to support to your team and assist others where possible. You will be required to work with the underwriter to address any changes to the file that come up during closing process or for rush files. Must have a sense of accountability for files funding on time with the correct rate, amount and data accuracy. As a high performing team player during coaching sessions you will be required to provide constructive feedback using detailed examples on areas the team can improve on. Exceptional oral and written communication skills Excellent organizational and time-management skills ability to prioritize Strong analytical and problem-solving skills Strong customer service skills. Self-driven, motivated with the ability to work independently and in a team environment Carries out duties with integrity and takes responsibility for actions. College diploma Accredited Mortgage Professional (AMP) would be an asset

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