VP, Property Claims

Job Description

WHAT CAN YOU EXPECT FROM THIS ROLE?

Reporting to the Chief Claims Officer and leading a claims team across Canada, the Vice President, Property Claims will play a key leadership role supporting Definity’s strategic objectives. An experienced insurance operations leader, the incoming VP, Property Claims oversees the property team by creating clear objectives and performance measurements, providing guidance around complexity, and by cultivating a culture of accountability and customer service excellence. The VP, Property Claims plays a critical role by collaborating across the claims division and enterprise, ensuring the ongoing successful build and implementation of Definity’s claims transformation initiatives and broader Definity aspirations for growth. The VP, Property Claims is an exceptional and strategic insurance leader, team player and hands-on “doer” with the proven ability to prioritize and deliver results.

Highly credible and influential, the VP, Property Claims has a passion for insurance and, through their vision, has a natural ability to inspire followership and develop strong relationships with peers and executive leadership. With a deep understanding of the insurance industry and experience within property claims, this Vice President understands not just where Definity’s property claims operations have been, but also provides vision and clarity as to where it can, and should, be in the years ahead. A data-driven thought leader, the VP, Property Claims proactively scans the market for emerging trends. They are willing and able to innovate, have good judgement about which solutions are likely to work based on a combination of analysis, experience and pragmatism, and encourage their team toward continuous improvement and growth. Highly ethical, the VP, Property Claims maintains business confidentiality and always makes decisions in the best interests of Definity and its stakeholders. When a business decision is made, the VP, Property Claims is committed to its successful execution, ensuring the right processes are in place to enable Definity’s growth and transformation.

This is an extraordinary opportunity for a strategic claims leader to significantly contribute to Definity’s organizational growth and culture while continuing to provide exceptional experiences for Definity’s employees, brokers and customers for many years to come.

RESPONSBIILITIES 

• Lead the property claims team with a fulsome understanding of the broader impact of claims and ensuring the operations are performing seamlessly and efficiently 
• Lead, motivate and develop claims leaders to ensure delivery of an exceptional claims experience for our customers 
• Drive a culture of innovation and continuous improvement by ensuring all team members feel valued, understand how their contributions are connected to the strategy, and feel personally invested in Definity’s success
• Mentors and coaches the team, inspires purpose, builds credibility and elevates employee engagement through transparency, clearly defined roles and responsibilities, and explicit and measurable objectives and deliverables
• Ensures delivery of key performance indicators utilizing key data and metrics to evaluate performance, ensure consistency, and inspire accountability
• Develop strong working relationships internally with peers and executives in personal lines, commercial lines & actuarial teams, and externally with key brokers and customer accounts, ensuring that issues are addressed in a timely manner
• Develop, implement and execute long term, strategic business initiatives to deliver sustainable, cost effective, and innovative claims results and a consistent, high value customer experience
• Continuous improvement of technical claims handling, focusing on overall claims consistency, thought leadership, best practices, lessons learned and technical training
• Oversee the property damage claims budget with a lens on delivering services in an optimized, cost-effective manner, ensuring growth in Definity’s business without in-tandem growth in expenses
• Effectively manage issues arising from internal reviews and audits or external bodies such as regulators and external auditors
• Assess the internal and external landscape for best practices and contribute to claims’ strategic planning, providing recommendations on new technologies, tools and potential  partnerships/acquisitions

WHAT DO YOU BRING TO THIS ROLE?

• University degree or college diploma and/or insurance industry designation 
• 10+ years of P&C insurance, or financial institution experience 
• 10+ years’ leadership experience within property insurance industry 
• Strong operational and innovative skillset, including both business process and systems, combined with a visible passion for the customer
• Experience with claims operations, transformations and/or integrations as well as exposure to claims in bodily injury, casualty, accident benefits or underwriting are valuable assets 
• Ability to translate and succinctly communicate strategic thinking into tangible plans and delivery to effectively meet business objectives
• Outstanding relationship builder with executive presence who develops influential relationships that help them drive to the best business decisions
• Exceptional people management and leadership experience; experience attracting and developing talent; ability to coach, develop, set expectations, evaluate and hold people accountable for performance
• Proven record of analytical expertise and excellent attention to detail
• Superior written and verbal communication/presentation skills and ability to interact with senior executives and other cross divisional leaders in the organization

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

About Us

Interested in this role, but don’t meet every requirement?  We encourage you to apply We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. 

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
• Wellness and recognition programs 
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.  In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

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