Claim Director, Property

3 weeks ago

Toronto, Canada CHUBB Full time

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: .

KEY OBJECTIVE: 

To investigate, assess, reserve, and resolve Property Claims Nationally utilizing Independent Adjusters while adhering to Chubb’s High Service Standards, with focus on Commercial Claims

MAJOR RESPONSIBILITIES:

Analyze first notice of loss to determine nature of claim, coverage provided and scope of damage Conduct detailed investigations commensurate with claim complexity, through the utilization of Independent Adjusters  Comfortable critically reviewing Independent Adjuster, Contractor, Building Consultant other technical expert reports in the context of complex claim evaluations  Ability to analyze Commercial Property Policy contracts to determine applicable coverage  Comfortable learning specialty Commercial segments including Green Energy, Mining, Equipment Breakdown, Transit and Mortgage Impairment type losses  Establish accurate and timely reserves within authority Maintain an active diary and monitor claim inventory to ensure pro-active disposition of the claims Exercise good judgment in reaching final disposition of claims by evaluating nature of loss, liability, injury/damage, coverage, salvage and subrogation opportunities in adherence with Chubb Claim Handling Best Practices Achieve open to closed inventory ratio of 1 to 1 or better Pro-active communication with critical stakeholders including Claims Management, Underwriting and Broker Partners Close collaboration and oversight of Independent Adjusters to ensure timely investigations and reporting, promoting a seamless client experience  Effectively control the use, work product and expenses of outside vendors Available to assist with CAT Duty in the event of major industry events Adhere to Chubb Claim Handling Best Practice. Completion of University degree / College diploma, and/or equivalent insurance-related education and experience Excellent written and verbal communication skills are a critical component of this role Minimum 5 years of prior complex claim handling experience in property  CIP designation or a willingness to take CIP courses through the Insurance Institute an asset Superior customer service and negotiation skills Good knowledge of the insurance business, knowledge of insurance contracts, and legal requirements and regulations Excellent time management, organizational and multi-tasking skills required Ability to work independently with minimal supervision  A demonstrated ability to affect positive change when a need is identified. Bilingualism in English and French would be a significant asset with openness to pursue full adjuster certification with the AMF (Autorité des Marchés Financiers) in the Province of Quebec.

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