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Access Navigator

2 months ago

Campbell River, Canada North Island College Full time

Position Summary

Reporting to the Registrar, the Access Navigator provides wrap-around support and is the primary point of contact to upgrading students as they navigate the college system. The Access Navigator seeks to reduce barriers through connecting, coaching, and supporting the learner as they navigate application and enrollment processes while they work towards achieving their educational goals. The Access Navigator will be expected to develop outreach strategies to engage prospects and current upgrading students to provide wrap-around services that supports learners with their transition from upgrading to a post-secondary level credential with specific focus on Health, Human Services, Early Childhood Education and Trades & Technology programs.

The Access Navigator will serve as a resource to prospective students and applicants through the use of the full range of institutional and community resources. Using a holistic model of support and using the case management approach to onboard and engage students from the first point of contact through to registration and graduation. The Navigator will provide proactive outreach and support to applicants with the goal of making a positive impact on the college’s enrollment.This position is designed to interact with applicants both in person and virtually to provide advising and support throughout the enrollment process. The Access Navigator is a student mentor and coach, who functions primarily to assist students in linking educational, personal and professional goals to ensure persistence to graduation. The Navigator serves as a liaison and connection to services and resources for the student. The Navigator assists with the development, coordination, and implementation of services and activities to improve student success, persistence, course completion, graduation, and/or transfer rates.

The position is grounded in the commitment to pilot wrap-around student supports available to NIC ABE incoming and enrolled students. The Access Navigator will be involved across the student’s learning continuum to support retention and progression, focusing on student transition and completion of their chosen post-secondary education and training.

The Access Navigator is aware of the Mission and Values of North Island College, incorporating and practicing the values in everything they do. The Access Navigator participates in recruitment activities as required. Position Competencies - Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills Duties & Responsibilities Navigator support services:1. Develops and executes an access framework that includes engaging learnings and tracks progress for the purpose of reporting both the barriers and the successes of this pilot. This framework includes the provision of wrap-around support from prospects to current upgrading students, with a specific focus on Trades & Technical, Health, Human Services and Early Childcare Education programs. This framework will include an Advisory group that will consist of deans, designates and the Registrar to share information and collaborate on enrollment and persistence strategies.2. Provides students with a primary point of contact as they navigate the college system while learning about available financial aid supports and simultaneously establishing linkages with relevant and timely resources and support. 3. Wrap around services will include supporting the conversion of prospect to applicant and student; one-to-one support with developing individual education plans; applying for financial support through various sources; and assisting with all institutional processes from application to registration. This position will liaise and provide support and guidance to the student throughout their educational journey, including connecting and referring to appropriate support services.4. Navigation support will target prospective applicants; applicants who do not qualify for their PSI program; upgrading applicants and/or applicants who have not progressed. The position will also support and be a contact for apprenticeship students.5. Collaborate with recruitment, educational/financial aid advisors, Indigenous Navigators, and other student affairs/student life services to align and implement best practice wrap-around services.6. Provide current and accurate information about NIC programs and courses to students. 7. Develop individualized educational/learning plans with regular student communication.8. Provide relevant pathway information about Apprenticeship, Certificate, Diploma, and Degree programs from BC Post- secondary institutions. Help interpret general information on programs offered by other Canadian institutions to support educational pathways for NIC students.9. Support students on how to use NIC enrollment tools, including but not limited to Self Service and Student Planner.10. Be knowledgeable of relevant procedures in the Student Services Business Practice manual, including documenting all student interactions appropriately.11. Coach prospective and current students through educational pathway options both one-to-one and group presentations.12. Expectation of ongoing professional development towards the field of Advising and support services.13. Promote the image, brand, mission, and professionalism of the NIC by participating in NIC and community events as appropriate.14. Liaise in collaboration with community partners, including Employment agencies, WorkBC, First Nations Bands, Literacy Centres, etc.15. Perform other duties related to the position, as assigned by the Registrar.Reporting:1. Maintain detailed and accurate participant records and outcomes on database.2. Collect data to assist in identifying trends and best practices in student persistence and completion.3. Share and present data and information with the Advisory group.4. In collaboration with the Registrar, and Institutional Research, monitor effectiveness and student progress.5. Prepare required Ministry reporting to support extended pilot program.6. Other reports as directed by the Registrar. Required Education & Experience 1. Minimum four successful years of post-secondary education – Bachelor’s degree preferred.2. Formal training or professional development in coaching best practices is preferred.3. 3- 5 years of experience of recent related work experience in a comparable environment, or equivalent combination of education and experience with preference for experience directly related to Educational/Financial Aid Advising. Required Knowledge Skills & Abilities 1. Good knowledge of the BC Post-Secondary system and a comprehensive understanding of North Island College programs and courses.2. Strong knowledge and understanding of NIC’s Early Childhood Education, Health, Trades and Technical programs.3. Knowledge of BC’s trades apprenticeship model, training, and work-based hour and competency requirements for trades certification.4. Excellent interpersonal and coaching skills, communication and conflict resolution skills and the ability to work effectively with both the public and College staff.5. Experience working in a high-volume customer service environment.6. Strong communication skills and ability to collaborate with various departments and services at the college.7. Comprehensive knowledge of available financial aid programs for students, including services provided by government agencies such as Service Canada.8. Demonstrated ability to develop, collect, interpret, analyze, and manage data.9. Demonstrated understanding of student assessment, education and career planning, registration, and retention principles and practices.10. Proven ability to work cooperatively as part of a team and use good judgment, tact, diplomacy and discretion.11. Experience as a liaison with community agencies and groups.12. Experience with a student records database system.13. Experience with data collection and formulation reports that can be used for decision making by leadership.14. Experience supporting customized student learning plans.15. Excellent organizational and time management skills.16. Ability to work independently in a busy multi-tasking, heavy volume environment.17. Ability to work under tight time constraints, adapt to constant change, and support diverse student needs.18. Ability to speak in public, organize presentations, prepare written material in a clear and concise manner.19. Must possess a valid BC driver’s license.20. May be required to work evenings and weekends.