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Customer Service Rep Bi-lingual

2 months ago

Pickering, Canada Hubell Full time

Job Overview

The successful candidate will:

Provide efficient and expeditious service to customers ordering or inquiring about HES Products. Provide continuous improvement to reach a high level of customer satisfaction. Strive to understand customer expectations by learning the customer's specific requirements. Requires a thorough understanding of company policies and customer service operating procedures and work instructions. Possess a willingness to acquire product knowledge on an ongoing basis for all HES Products. Maintain a strong working relationship within the organization for better communication and swift problem resolution. Understanding and projecting a Customer First attitude to internal personnel, distributors and end customers.

A Day In The Life

Manage customer orders in assigned territory process & expedite orders assist w/placement of orders, errors & cancellations; ensure notes are documented ensure delivery commitments are met-customer due dates; liase w/plants & planners resolve customer/FSR/Agent queries; strive for first inquiry resolution monitor open orders & drawing hold reports; update sales orders w/current notes provide general product information, cross references, availability, lead times, possible alternatives, book price & technical information suggest solutions when a product malfunctions; replacement, credit, create or submit customer request to return product & ensure action is taken & documented recognize when to create IM's (Item Maintenance); custom items or parts not extended to Canada issue credits, debits & paybacks within 10 days of receipt; investigate, gather info as proof & determine next steps Handle requests for custom or configurable product

What will help you thrive in this role?

Post secondary school, minimum of a two year program. CET in the Electrical discipline; strong technical knowledge an asset Electricity 101 is a definite asset 6 months - 1 year related experience and/or training; or equivalent combination of education and experience. Communication Skills: Strong written and verbal. Must be bi-lingual (French/English) Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Knowledge of SAP

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