Customer Service Rep

2 months ago

Pickering, Canada Hubbell Incorporated Full time

**Brand Overview**:

- Hubbell is a global company committed to fostering an environment that respects and encourages individual differences, diversity of thought, and talent. We strive to create a workplace where employees feel their contributions are welcomed and valued, leading to better business outcomes, and allowing employees to bring their whole selves to work every day.**Posting Address**:

- 870 Brock Rd S- Pickering, ON L1W 1Z8**Position Overview**:

- Ready to grow your career? Join our growing team Reporting to the Supervisor, Customer Service you will coordinate requests from order acceptance to final shipment. You enjoy the fast pace of this demanding role and take pride in what you do. You are skilled at managing client and distributor relationships. You are an excellent communicator; in both French and English; and are perceptive, intelligent, and creative. Ideally you will have project management skills and will have worked in Customer Service in the past. Highly organized yet flexible, you have a track record of success in a similar role. Strong technical knowledge; CET in the Electrical discipline an asset.**Duties and Responsibilities**:

- Manage customer orders in assigned territory
- Provide general product information, product cross references, availability, lead times, possible alternative products, book price and technical information
- Suggest solutions when a product malfunctions; replacement, credit, create or submit customer request to return product and ensure action is taken and documented
- Communication
- Support team and department goals
- Provide back-up during coworker’s absence
- Promote the use of Distributor Web Portal
- Recognize when to create IM’s (Item Maintenance); Custom Items, Parts not extended to Canada
- Incompletion and IM reports to be reviewed daily; any pending order issues MUST be resolved same day
- Log Information
- Issue credits, debits and paybacks within 10 days of receipt; investigate, gather information as proof and determine next steps required
- Attend Product training and complete all required Hubbell University courses
- Read and complete Paradigm assignments; following all policies and procedures as instructed
- Collaborate with Customer Service Supervisor individually or as a team to ensure a superior level of service is maintained

**Skills and Experience**:

- Post secondary school, minimum of a two year program.
- CET in the Electrical discipline; strong technical knowledge an asset.
- Electricity 101 is a definite asset
- 6 months - 1 year related experience and/or training; or equivalent combination of education and experience.
- Bi-lingual - French & English - written and oral

**Education**:

- Bachelors Degree in Business or Engineering General- Associates Degree in Business or Engineering General**Relevant Industries**:

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